said by OSUGoose:Wrong, if the tech rolls up in a Insight van, he's a Insight employee.
In Evansville trouble calls are routinely handled by subcontractors, though admittedly saying all was an exaggeration. In fact, of the 5 trucks rolled to my dad's house because of issues with them "upgrading" him to voip-based phone service, only 1 was an actual insight truck/installer. This may very well be different in your area.