reply to MrPink
Re: [TV] Unable to Upgrade Tv Service
said by MrPink:I already said that the internet account was in my name originally so why question that? How they came to be merged into my wife's name only is anyone's guess. But Cogeco does have a record of the account at one time being a dual account. How that was changed without my knowledge could be interpreted as a privacy infringement.
I do not know if Cogeco took it upon themselves to merge the accounts or not. Have you asked your wife if she has any memory of changes taking place to the account(s)?
Who's name is on the bill now and when did it change (if it did)?
One positive thing this has done, is allow me to investigate other possibilities. Cogeco's add on cost for moving from straight digital (no HD) with our owned receiver to rented PVR with HD is substantial. They would not offer us any promotional deal because we once had an HD receiver for 8 months, but returned it because signal was abysmal and techs could not fix that. It may still be like that in our location.
With Shaw, we eliminate the cable HD problem and get substantial new customer incentives.
Today, I signed up for an on-line Cogeco account (which we didn't have before and which I could do without my wife's permission!) I found that we were using less than 10% of allowable bandwidth most of time. So even if we stay with Cogeco for internet, we will probably downgrade our account and save a few $$.