Topic 'Re: [TV] Unable to Upgrade Tv Service' in forum 'Cogeco' - dslreports.com

Re: [TV] Unable to Upgrade Tv Service

Fri, 30 Nov 2012 11:03:22 EDT

dillyhammer posted :

We now have much better and much lower cost TV service from Shaw.

Terrific isn't it? I haven't looked back.

:D

Mike

(I do miss my 30/2 internet connection, but my 16/1 is 60% cheaper, so I'll grin and bear it - waiting for TSI in Cogecoland)
--
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Re: [TV] Unable to Upgrade Tv Service

Thu, 29 Nov 2012 20:46:55 EDT

Dingaan posted :

said by Cogeco_Aaron:

I can't comment on why the accounts merged without actually looking at the accounts. I do apologize that you have had a regretful experience.

Appreciate you posting. There were a few contributors that got my back up, not least of which was that I could not even talk to them about the internet account that I set up myself way back when it was The Wave.

In any event, it all turned out well. We now have much better and much lower cost TV service from Shaw.

Also led me to look at our internet usage and we were able to downgrade one level. My neighbour (who's computers I look after) is doing the same thing.

All I have to do now, is try and remember the Shaw channel numbers I use and figure out how to access the 8 free PPVs they included!

Re: [TV] Unable to Upgrade Tv Service

Wed, 28 Nov 2012 14:51:36 EDT

Cogeco_Aaron posted : I can't comment on why the accounts merged without actually looking at the accounts. I do apologize that you have had a regretful experience.

I will say, however, that for the adding or removng of services, we do need to speak to the account holder or someone else authorized to access the account.

My suggestion would be the same as MrPink's. Have your wife call in (use a forgotten email password or PPV as a pretense) and have her add you to the authorized users, then you can call in and make whatever changes you wish.

I know it can be frustrating, but the policy exists to protect our customers' privacy and to prevent unwanted changes/charges to be made to the account.

Re: [TV] Unable to Upgrade Tv Service

Wed, 28 Nov 2012 13:05:30 EDT

Styvas posted : I've had problems, but it depended on what I was asking them to do. Off the top of my head, I honestly can't remember what the specifics were, but I can say that they would help me with some stuff and not with others.

[edit: I realize that comment is less than informative. My point is simply that it's not impossible to deal with them as a spouse, only difficult.]

--
"Moving your Tylenol to the low shelf in your medicine cabinet is not the way to prevent children from falling off a stool when reaching for the top shelf." (said by Savant, May 2008)

Re: [TV] Unable to Upgrade Tv Service

Wed, 28 Nov 2012 10:49:49 EDT

mousky posted : Cogeco account is in my wife's name and I have never had an issue calling in and adding or changing services.

Re: [TV] Unable to Upgrade Tv Service

Wed, 14 Nov 2012 15:24:55 EDT

Dingaan posted :

said by coaxguy:

You may want to look into Start.ca Internet. It is a 3rd party ISP that uses cogecos infrastructure. They come highly recommended.

I though I had thanked you for your comment, but I must have forgotten to :send: :(

I did look at Start and it seems attractive, especially to those of us who only have internet with Cogeco.

Part of the saving is because you have option to BUY the modem. Is it possible to do that with Cogeco? Don't see a separate rental charge on our bill.

We would need to transition our email addresses to webmail . Perhaps Gmail or Outlook.com before making this change. But I am doing that anyway so as to not be tied to any specific ISP.

Good idea though!

Re: [TV] Unable to Upgrade Tv Service

Tue, 13 Nov 2012 09:53:19 EDT

Dingaan posted :

said by nitzguy

What you should be able to do though is have your wife call and add you to the account, I know it seems ass-backwards, but you're not wrong to be angry with them...and its good to look at your other options.
[/BQUOTE :

I think you summed it up well. A different attitude from the agent might have yielded different results.

The positive here is that I avoided a big mistake by upgrading our TV service from straight digital to HD+PVR. Even our digital is only just acceptable and from past experience HD pixilated very badly - techs never did fix it, so we went back to digital.

The current Shaw offer is attractive and eliminates the cable problem.

Re: [TV] Unable to Upgrade Tv Service

Tue, 13 Nov 2012 02:35:42 EDT

nitzguy posted :

said by Dingaan:

How about if my wife called and cancelled the internet access which I signed up for and received billing for many years until some day Cogeco decided to merge the two accounts and put them in my wife's name?

Even Cogeco agent acknowledged that they had a record of us having a dual account. But for unknown reasons only my wife's name appears on account today and therefor they would not speak to me. I can't even cancel my own internet account!

Do you still think I am wrong to be angry with Cogeco?

Not at all, unfortunately some agents show some inflexibility and like to be rigid and not realize that sometimes there should be some flexibility shown.

Perhaps if you try and call back again and get someone more beneficial and someone who might actually be a "Customer Service" representative.

What you should be able to do though is have your wife call and add you to the account, I know it seems ass-backwards, but you're not wrong to be angry with them...and its good to look at your other options.

Re: [TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 23:51:37 EDT

coaxguy posted : You may want to look into Start.ca Internet. It is a 3rd party ISP that uses cogecos infrastructure. They come highly recommended.

Re: [TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 19:00:12 EDT

Dingaan posted :

said by MrPink:

I do not know if Cogeco took it upon themselves to merge the accounts or not. Have you asked your wife if she has any memory of changes taking place to the account(s)?

Who's name is on the bill now and when did it change (if it did)?

I already said that the internet account was in my name originally so why question that? How they came to be merged into my wife's name only is anyone's guess. But Cogeco does have a record of the account at one time being a dual account. How that was changed without my knowledge could be interpreted as a privacy infringement.

One positive thing this has done, is allow me to investigate other possibilities. Cogeco's add on cost for moving from straight digital (no HD) with our owned receiver to rented PVR with HD is substantial. They would not offer us any promotional deal because we once had an HD receiver for 8 months, but returned it because signal was abysmal and techs could not fix that. It may still be like that in our location.

With Shaw, we eliminate the cable HD problem and get substantial new customer incentives.

Today, I signed up for an on-line Cogeco account (which we didn't have before and which I could do without my wife's permission!) I found that we were using less than 10% of allowable bandwidth most of time. So even if we stay with Cogeco for internet, we will probably downgrade our account and save a few $$.

Re: [TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 18:14:56 EDT

MrPink posted : I do not know if Cogeco took it upon themselves to merge the accounts or not. Have you asked your wife if she has any memory of changes taking place to the account(s)?

Who's name is on the bill now and when did it change (if it did)?
Did the names on the billing ever change? Sounds like the account in its current form has been that way for awhile.

I am in no way saying that Cogeco is or is not at fault for the account holder on record. I'm saying regardless, the account is now in her name. Which brings me back to my original advice, just have her call Cogeco.

This doesn't seem to be something that warrants closing accounts and switching providers but that is your (or hers rather, as she will have to do it) prerogative. Just seems like an extreme response to a minor inconvenience.

Best of luck in whatever you decide...

Re: [TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 17:26:22 EDT

Dingaan posted : How about if my wife called and cancelled the internet access which I signed up for and received billing for many years until some day Cogeco decided to merge the two accounts and put them in my wife's name?

Even Cogeco agent acknowledged that they had a record of us having a dual account. But for unknown reasons only my wife's name appears on account today and therefor they would not speak to me. I can't even cancel my own internet account!

Do you still think I am wrong to be angry with Cogeco?

Re: [TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 15:48:03 EDT

MrPink posted : the other side of the coin...

you and your wife split over the weekend. your mad, vindictive and call cogeco and cancel all services.

she is furious, calls cogeco very pissed off "the account is in my name, why did you let him cancel it?!"

privacy and account controls are in place for a reason.

this is not only cogeco, all service providers have the same policys in place.

your anger at cogeco is misdirected.

have your wife call cogeco and authorize you on the account, it just takes a minute to do. (tell her you want to be able to order PPV or some bs)

[TV] Unable to Upgrade Tv Service

Mon, 12 Nov 2012 13:25:06 EDT

Dingaan posted : Today I called Cogeco Customer service with view to upgrading service and adding a PVR.

Well - Agent would not even talk to me about doing this!

Reason - she says account is my wife's name and "the law" prevents her from speaking to me about that account.

As it turns out, I opened the internet account way back when it was The Wave or whatever they called it. My wife set up the TV cable account, again way back. At some point Cogeco combined billing and put it under my wife's name.

So now they won't talk to me! And this was to be a birthday gift that I didn't want my wife to know about.

After all this time with Cogeco and being a shareholder, I am not very happy! May be time to move on. I am sure Shaw has a good satellite offer.

Only cable internet provider here is Cogeco. No DSL HS. What other options are there for internet?