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Dingaan

join:2002-02-19
Bath, ON

1 edit

[TV] Cancelling service - notice required

We have decided to switch to Shaw Direct for our TV service. Cogeco HD does not work in our location and besides, teh Shaw offer is much more attractive.

I think I read that Cogeco requires 30 days notice. Is that correct? Our billing date is about 28th of month. If we give notice now, that takes us to mid December. Do they then pro-rate the bill for December?

Thanks for any input.



coaxguy

join:2009-07-29
kudos:1

I do believe they need 30 days, but the good news is your service is prorated, so you will not be paying much that last month of tv service.

Good decision, btw.


Dingaan

join:2002-02-19
Bath, ON

Thanks for that!



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Cogeco only requires 30 days if you're cancelling your only or all services. If you're still keeping something, such as digital phone or Internet, they can cancel as soon as they have tech availability to filter the line and you're not on the hook for a full 30 days of service.


robman50

join:2010-12-14
reply to Dingaan

I love my Shaw Direct for TV, Cogeco for TV sucks WAY to much for $90/month.
Digital Select 1 became Digital Favourites and best of all, no more stupid rental fees.
I kept my internet and phone and just dropped the CATV all in the same day.


Dingaan

join:2002-02-19
Bath, ON

We just made the change. The Shaw Direct current offer is great! No charge for PVR on 3 yr contract. Basic receiver for 2nd TV purchased at $79 (IIRC). Reduced monthly rate for 3 months for content. In the end $77.52.mo for two receiver service. Cogeco wasn't even close and then there was the HD quality problem. Also changed to Express 8 which should be fine for us - it is better than we used to get from Cogeco Standard.

BTW - No 30 day issue because as Gone confirmed, we are keeping internet access.

So all's well that ends well!


Phorkster
Premium
join:2004-06-27
Windsor, ON
kudos:1

If you contact a Shaw Rep directly, you get an HD PVR for free and each HD receiver is only $50. No contracts. If anyone is interested I have the email of one.


Dingaan

join:2002-02-19
Bath, ON

said by Phorkster:

If you contact a Shaw Rep directly, you get an HD PVR for free and each HD receiver is only $50. No contracts. If anyone is interested I have the email of one.

I haven't signed a contract yet. All verbal. But I think the rep I spoke to said free PVR was contingent on keeping it for 3 years otherwise there would be some charge. We just have to pay for the programming plus $6.08 for second receiver. I thought basic receiver was more than $50, but hard to read my notes!

robman50

join:2010-12-14
reply to Phorkster

said by Phorkster:

If you contact a Shaw Rep directly, you get an HD PVR for free and each HD receiver is only $50. No contracts. If anyone is interested I have the email of one.

Just curious, send me an pm of the email address that you have. I wonder if that is one of the reps that I used.


dillyhammer
START me up
Premium,MVM
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
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reply to Dingaan

said by Dingaan:

I haven't signed a contract yet. All verbal. But I think the rep I spoke to said free PVR was contingent on keeping it for 3 years otherwise there would be some charge.

I got 1 advanced HD receiver and 1 standard HD receiver for the equivalent of the HST. If I quit before 1 year of service I have to return the receivers. After a year (which just occurred) the receivers are mine.

Saving big bucks, and better service.

My only quibble is no CHCH in HD.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

robman50

join:2010-12-14

said by dillyhammer:

said by Dingaan:

I haven't signed a contract yet. All verbal. But I think the rep I spoke to said free PVR was contingent on keeping it for 3 years otherwise there would be some charge.

My only quibble is no CHCH in HD.

Same here. If I want CHCH in HD I would have to put 11-1 on.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

At least you can get CHCH over the air. I can't, 15 is occupied by a low power Christian station in Buffalo.


Dingaan

join:2002-02-19
Bath, ON

said by Gone:

At least you can get CHCH over the air.

Accessing local stations is something I had forgotten about. For Kingston this is what I found (seems we are OK?)

"As of September 2011, no Canadian terrestrial station serving Kingston has applied for a digital transitional television license. Kingston was not one of the 31 markets in which the Canadian Radio-television and Telecommunications Commission (CRTC) imposed a mandatory analogue shutdown on August 31, 2011.[4]

CKWS currently has no plans for digital terrestrial operation in Kingston nor at its other translators in Prescott and Smiths Falls. CKWS has converted its Brighton translator CKWS-TV-1 to digital channel 30 on August 31, 2011 due to the fact that its current analog UHF channel 66 falls in the band that will be reallocated; however, the digital signal will not be broadcast in HD until CKWS installs the appropriate equipment in their studios.[5]

CKWS is available digitally as part of the Bell TV and Shaw Direct satellite pay-TV packages.

Its sister station CHEX-TV is expected to "probably not be broadcasting HD over-the-air until the end of 2011, at the earliest."[6]"

robman50

join:2010-12-14
reply to Gone

said by Gone:

At least you can get CHCH over the air. I can't, 15 is occupied by a low power Christian station in Buffalo.

Would that be the TCT network?


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Yes.


robman50

join:2010-12-14

For some reason I get that also on 15-1 through 15-4 and I get CHCH on 11-1 over here in Beamsville.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

CHCH runs on physical UHF 15 even though the virtual channel is 11. It would be impossible for you to be getting 15 out of Buffalo up in Grimsby, as it's a digital LP and the signal doesn't go anywhere beyond the inner part of Buffalo and Fort Erie. You can't even get it in Niagara Falls. What you're probably seeing is 26 out of Jamestown with a virtual channel of 15 assigned.


Dingaan

join:2002-02-19
Bath, ON
reply to Dingaan

We had our system installed today and it all seems to work well. We will have to get used to the new format and learn how to use the PVR. But picture quality is excellent - no more artifacts flashing by!

Seasonal Disconnect: Free with Shaw (see below). We could never do that with Cogeco because we usually go away for just over 2 months and I think they required at least 3 months - tried to find rules on Cogeco site, but search came up empty handed.

Seasonal Disconnect - Shaw
Going on holidays? You can temporarily disconnect and reconnect your service at no charge, provided you give us instructions to reconnect on a date that is within six (6) months from the date you request the disconnection. If you do not provide us with a reconnect date or the date of reactivation is greater then six (6) months, then at the time of reactivation, you'll be charged a reactivation fee of $30. Unfortunately, you cannot seasonally disconnect if you owe more than $100 or have an unpaid bill that is more than 30-days overdue and is greater than $25.00.