Topic 'Re: Teksavvy "bigger but worst"' in forum 'TekSavvy' - dslreports.com

Re: Teksavvy "bigger but worst"

Tue, 13 Nov 2012 00:12:03 EDT

nightowl posted : People need to realize that TSI is a reseller of Rogers network infrastructure, so as a result it’s not in rogers best interest to fix/install physical line issues fast or updates to newer speeds. (I am OK with this for now because TSI does not throttle any data or have ridiculous data caps.)

People also need to realize that TSI is going through growing pains due to allot of users ditching Bell/Rogers and signing up with TSI. TSI's help desk center is tiny compared to Rogers which is why if there is a major outage you will be on hold for hour + because everybody else is calling to complain as well. New call center is being setup in Ottawa/Gatineau so this should solve wait times when the new call center goes live. Best thing to do is check this site if you have a smart phone for outage details.

Rogers is also upgrading their infrastructure to compete with Bells Fibre internet speeds (another reason Rogers are losing customers) so as a result this is causing problems.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 23:35:07 EDT

brad posted :

said by Um No :

said by yyzlhr:

This is unfortunately the sad state of affairs with broadband in Canada.

Correction: In Ontario.

All these cable problems are *strictly* in Rogers land and nowhere else.

The problems are not specific to cable and the other provinces are far from a perfect environment for broadband. Pretty much every province has room for improvement.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 08:29:40 EDT

TSIElizabeth posted :

said by Robert6719:

Similar experience here. Happy with TSI DSL for 8 years. My account number is in the 500s. That's how long I've been with TSI. I steered probably 100s of customers their way with good reviews and recommendations. 8 years and never a late payment here either. What does TSI do in return? Screw me with overbilling, lousy service and outages, that's what. TSI is now worse than Bell or Rogers and going downhill fast. I feel sorry for the dedicated people who still work for TSI. Reselling Rogers internet is destroying the company.

Just over a year ago, I started having DSL speed issues. There was no neighbourhood DSL upgrade in sight so I witched to TSI cable and it's been a year long nightmare. I've been without a properly working connection for 3 days and counting. (Worked about 2-3 hours in that time.) That's in addition to intermittent outages before that. (Never mind the outages due to an overloaded network for 3 months last year.) DHCP is still not working properly. The only reason I can type this is because I entered a static IP setup into the router. Spent hours on the phone the last few weeks to repeatedly provide enough information for Rogers. It also cost me $130 for a new modem because TSI cannot or will not update the firmware. (My modem was less than a month out of warranty.) So far, I would have been better off with Rogers, despite their overpricing and oppressive data caps. If the problems keep up, that may happen yet.

Hi There,

Can you please either PM me your account info or message us in the direct forum? I would like to look into this for you.

I certainly understand the frustration of having an issue and then it not being resolved. Our call times are an issue that they are working to resolve, something that can't be done over night, but they are working on it.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 08:24:23 EDT

vientito1 posted : much like everything else in life ex marriage, homebuying. you place your bet and keep your fingers crossed. As long as teksavvy is keeping things upfront and honest then I think it's good enough already. there's no fine print here - by now everyone should be quite aware of the situation with Rogers infrastructure and in particular their attitude towards issues coming from their TPIA partners. Honestly teksavvy's hands are tied.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 07:47:11 EDT

anon posted :

said by yyzlhr:

This is unfortunately the sad state of affairs with broadband in Canada.

Correction: In Ontario.

All these cable problems are *strictly* in Rogers land and nowhere else.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 03:26:28 EDT

brad posted : I can sympathize with people who have been though issues with 3rd party ISPs... but at the same time there are lots of users who are with Bell/Rogers going through the same sorts of issues.

I also very much appreciate having TSI as I'd rather have $1300/yr in my pocket and not Rogers.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 02:41:50 EDT

Jaxom posted : Works great here. Love Teksavvy and all the hard work they do.

Will gladly use all the bandwidth left after these cry babies leave :)

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 02:23:02 EDT

yyzlhr posted : What exactly did Rocky do differently? I was a Teksavvy customer three years ago, when Rocky was in charge, but my connection issues were never resolved. It got so frustrating that I simply gave up and realized that you get what you pay for. I've had Rogers internet at my main residence for almost 7 years and I've never experienced an outage that wasn't caused by a construction company drilling aimlessly and cutting the drop to my house. Also Rogers has been very prompt to fix those issues, even when it wasn't their fault and even offered credits. I also get the advertised speeds at all time. I'm certainly sacrificing internet usage to be with Rogers, but I can have confidence that my connection will just work.

This is unfortunately the sad state of affairs with broadband in Canada. I really do want to switch back to Teksavvy or another TPIA to get more usage at a lower price. However, I can't trust any of them to deliver the consistent reliability that I'm used to.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 01:17:05 EDT

Nemo888 posted : Rocky was the soul of the company. Awesome guy, marched on Parliament Hill with him. When he built this ISP profits were not the primary concern. Then he got sick.

Marc likes to turn a profit and cut costs here and there. I suspect there has been some brutal turnover in the company with the change of focus. Making things even more chaotic.

Teksavvy is now like Apple with no Steve Jobs. You could do a lot worse than Tim "cut costs" Cook. At least Rocky and his family are looked after which I would say is pretty important.

Re: Teksavvy "bigger but worst"

Mon, 12 Nov 2012 00:49:02 EDT

Robert6719 posted : Similar experience here. Happy with TSI DSL for 8 years. My account number is in the 500s. That's how long I've been with TSI. I steered probably 100s of customers their way with good reviews and recommendations. 8 years and never a late payment here either. What does TSI do in return? Screw me with overbilling, lousy service and outages, that's what. TSI is now worse than Bell or Rogers and going downhill fast. I feel sorry for the dedicated people who still work for TSI. Reselling Rogers internet is destroying the company.

Just over a year ago, I started having DSL speed issues. There was no neighbourhood DSL upgrade in sight so I witched to TSI cable and it's been a year long nightmare. I've been without a properly working connection for 3 days and counting. (Worked about 2-3 hours in that time.) That's in addition to intermittent outages before that. (Never mind the outages due to an overloaded network for 3 months last year.) DHCP is still not working properly. The only reason I can type this is because I entered a static IP setup into the router. Spent hours on the phone the last few weeks to repeatedly provide enough information for Rogers. It also cost me $130 for a new modem because TSI cannot or will not update the firmware. (My modem was less than a month out of warranty.) So far, I would have been better off with Rogers, despite their overpricing and oppressive data caps. If the problems keep up, that may happen yet.

Re: Teksavvy "bigger but worst"

Wed, 07 Nov 2012 13:08:15 EDT

anon posted : The thing with 3rd party ISP is you have to pray everything is OK or else nothing they or you can do with it. Just wait until the problem is over. They can't do anything besides asking you to check your modem and run the test over and over again. Business user shouldn't switch unless you have a backup. And seems like cable is worse than DSL for 3rd party ISP.

Re: Teksavvy "bigger but worst"

Tue, 06 Nov 2012 15:37:30 EDT

TSI David posted : Hi,

Very sorry to hear about this experience. If possible can you either send me a PM with your information so we can help out or make a post in the direct forum?

Thank you,

David

Teksavvy "bigger but worst"

Tue, 06 Nov 2012 14:35:47 EDT

anon posted : I have found in the last recent months that teksavvy's customer service and Tech help are going down the drain and not sure if its because the once small town company have grown up a lot since I've been with them. Been with the company for almost 8 years now and Im ready to cancel my service with them. Moved a few months ago and nothing but problems with my service. Having Voip, and tweens at home after school for a couple hours by them selves and no home phone need I say more. The worst thing about it is that it took about 5 phone calls 5 techs and god know how many hours before I finally got a senior tech who was able to find the issue first time around. (Thanks John). What use to be a 10-15 minute wait over the years is now a 45-60 minute wait. (2nd time around)The last tech I had because he couldnt do his job competently thought it would be easier to start blaming my brand new router. Now might I add that this whole debacle occurred because I simply wanted to upgrade from 6 to 10mb. Now I've been without service or home phone for the last 5 days and counting, that last numbty tech failed to tell me that 2 separate techs needed to come out and do a few things, and the customer service rep who put in my request for the 10mb failed to tell me it would cost me another $90. This is the piss poor service I have received after almost 8 years and not a single late bill payment. Thanks Guys

Topic 'Re: Teksavvy &quot;bigger but worst&quot;' in forum 'TekSavvy' - dslreports.com

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Re: Teksavvy &quot;bigger but worst&quot;

Teksavvy &quot;bigger but worst&quot;

Topic 'Re: Teksavvy "bigger but worst"' in forum 'TekSavvy' - dslreports.com

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Re: Teksavvy "bigger but worst"

Teksavvy "bigger but worst"