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Asawulf
Ignorance is bliss
VIP
join:2005-08-17
Trois-Rivieres, QC
kudos:4
reply to hey_moose

Re: [Eastern Ontario] Email malfunctioning

said by hey_moose:

If you are using the free Cogeco Security Services (their licensed flavour of F-Secure) it is apparently filtering email incorrectly and that is why you are getting the 0x800CCC19 return code from your POP server.

If you installed the new security suite (Cogeco Security Services) you can resolve the mail problem with these hotfixes (use the one appropriate to your OS (32-bit or 64-bit)

For Ontario users:
www.cogeco.ca/hotfix32
www.cogeco.ca/hotfix64

For Quebec users:
www.cogeco.ca/correctif32
www.cogeco.ca/correctif64

Follow the easy procedures on the web page.

Edit: this is for the 0x800CCC19 error only

robman50

join:2010-12-14
Beamsville, ON

I believe that Cogeco Security Services is really F-Secure. Right?
Just that Cogeco swapped the logo to their own?



Asawulf
Ignorance is bliss
VIP
join:2005-08-17
Trois-Rivieres, QC
kudos:4

It is indeed powered by F-Secure.


hey_moose

join:2012-11-13
reply to Asawulf

Thanks Asawulf. That fixed it!

Just curious, when was the hotfix made available as it was Saturday 10-Nov when I last called Cogeco Support and they had no idea of a fix ETA.

Thanks again.



Asawulf
Ignorance is bliss
VIP
join:2005-08-17
Trois-Rivieres, QC
kudos:4

Glad that fixed it!

The fix was made available very late friday so it could have happened that not everyone was made aware of the availability of the fix till monday thru official notes.