said by speedxdesign:
Is there a technical reason why a ISP like Charter can't notify customers when they will be doing overnight HSI maintenance?
I completely understand the need for it and appreciate it being done overnight, but a small email or note saying we might be down from x to x would be nice.
If you are a fiber enterprise customer, yes you get emails about any work being done. Any modem customer (business or residential) does not. I dont think they have the staff or system to correctly notify that many modem customers.