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cooldude9919

join:2000-05-29
kudos:5
reply to speedxdesign

Re: [HSI] Maintenance Schedule

said by speedxdesign:

Is there a technical reason why a ISP like Charter can't notify customers when they will be doing overnight HSI maintenance?

I completely understand the need for it and appreciate it being done overnight, but a small email or note saying we might be down from x to x would be nice.

If you are a fiber enterprise customer, yes you get emails about any work being done. Any modem customer (business or residential) does not. I dont think they have the staff or system to correctly notify that many modem customers.

speedxdesign

join:2010-02-25
Alexandria, MN
I get five emails from Charter a week trying to get me to sign up to other services, or activate some stupid points thing, I think they could figure it out.