said by 15444104:
Well if they can't send out individual e mails why not just post work areas on their website, sure it may be a "general" location but that would at least let folks who will have slow downs or no service be aware of the possibility.
How "general" are you talking about? cities? streets? street numbers?
Frequently the trouble ticket systems may list devices and device ports to choose from, a list of nodes if they're lucky, node and leg number if they're really lucky. Node naming may indicate the city they're in, if they know the naming scheme. The information they're missing is streets affected.
Getting the streets and address numbers out of a device name or 5-8 digit node number is tough.
Customers who don't know the node or devices they're connected to wouldn't know if they're affected if Charter posted it.
For example, look at the screenshot above from TWC RRs network page.... occasionally they have street numbers, but more frequently it's just node numbers. The yellow items seem to be Wi-Fi service related which is being installed by their Business Class division.--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.