| ACANAC-Fraud [Stay Away] Since Sept 9, 2012 ACANAC billing dept don’t want give me my money back,
I paid $640.00 upfront, this ACANAC resolution the want to pay back only $406.32
And they want to charge me for the following:
1- Two month service I never had 2 rate $49.95 + TAx. = $112.89
2- $75.00 for the modem I shipped to them and paid the shipping cost too
3- Activation fee $50.00
4- Shipping fee $9.95
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Total $ 247.84 for less than a month of a very bad service
1-My account was activated July25-2012,
2- Aug1 to Aug9-2012 your service was down.
3- Aug 10 service comes back at very low speed can not run video or internet
4- Your technician tried to fix the problem many from Aug10 until sept6 but when they gave up they promised sending a Technician week after week during that period for three times but no technician showed up
5-Oct 8-2012 your internet went down, next day I sent your billing
dept an email asking to close the account and I shipped you two
modems one bad and another good and I paid $36.00
This the worst Internet company I dealt with in my life
I explained clearly that I'm not getting what I paid for:
1- You sent me a wrong modem without power supply and I have to ship
it back and pay $46.00
2- the speed is very low to run any Video specially the upload which
never exceed o.32 and most of the time o.2 Mbps which not enough to
run any Video
3- Your Technician stole my satellite cable and used for your internet
and I have to buy a new one cost me $45
4- Internet was down many times for days
5- You Tech-sup ruined my PC and I have to fix which cost me $75.00
6- Shipping cost for your wrong shipped modem and the new one $ 35.0
7- Cust-service is hard to reach sometimes two hours waiting for ACANC
staff to pick up
Now your billing want to charge me 2-month for that very bad service @ monthly rate $49.99
So, I’m paying for this one month of vry bad service of ACANAC :
247.84 +75+35+45= $402.84/month
Plus many hours wasted doing speed test for ACANAC tech-sup before
calling them; every time at least TEN tests with different SW
Too much money and waste of time
No-one want to deal with money or billing so, they hang up or refuse
to discuss it
shall refer to ticket #bpa77521
That is the only positive thing I experienced since dealing with ACANAC
Would please Give me my money back and charge me what is fair for your service |
