It is known that most vendors are slow to react over the weekend, especially if something slips through, is broken, hardware needs replacing. Even this forum has had 'weekend' issues.
I think you need to be forgiving of people at times. Yes something broke, yes it was basically over the weekend, and yes it was fixed.
I'm not too sure what the kerfuffle is about to be honest.
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke