reply to dnoyeB
Re: ROFL, is it April? They would likely be giving customers who don't pay the fees refurbs and boxes that were taken from customers paying the $7 fee.
They aren't replacing broken things for the people paying the $7 fee, they are replacing old things with new things.
The old things apparently function and can be given to other customers if they have a broken box or get a box for another TV.