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KanataDSLUsr

join:2009-01-07

1 edit

[DSL] do techs come for DSL upgrade to 15/1 ?

I have ordered a DSL upgrade from 6/1 to 15/1. I will be using my existing modem.

Do the techs actually come to my house for this upgrade?


KanataDSLUsr

join:2009-01-07

1 edit

Subject fixed



TSI Keith
Premium
join:2012-07-09
kudos:5
reply to KanataDSLUsr

Hello,

Yes, Bell will require a dispatch. Actually 2 seperate techs will be out between the hours of 12 and 9. The first a Bell technician and the second a 3rd party.

If you have any further questions, please let us know.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3

In my case the Bell tech didn't show but the second one did.



TSI Keith
Premium
join:2012-07-09
kudos:5

said by TSI Keith:

Actually 2 seperate techs SHOULD be out between the hours of 12 and 9. (Bell does not always need to send their tech and/or the Bell tech does not always need access to the premises but we always recommend being home for the entire time frame just in case)

There, I think I fixed it

JeanInNepean

join:2012-09-19
Nepean, ON
reply to KanataDSLUsr

I made the switch a month ago. One tech showed up at ~4pm, saw my connection hadn't been switched yet, so he called the Bell tech, checked my wiring and took off. 5 minutes later, my modem resync'ed with ADSL2+ profile.