Alas, I can't access your account, either. The ones who can help are in the AT&T Direct forum
. Unlike this forum, which can be read by anybody, AT&T Direct is a private forum, where only you and the responding tech can read your posts. They will need more than your email address, though (and you really shouldn't have posted it here because every spammer in the world can read posts here).
Read the posting instructions on that forum, and then ask for their assistance.--
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum