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crazypants

join:2011-02-25
North York, ON
Reviews:
·TekSavvy DSL

[DSL] VDSL - 25/7 Congestion

There was an old thread was that started way back in April 2012, that discussed the congestion issues on AGAS.

It disappeared. But, since that time I've had terrible speedtests and tracerts during peak times.



I've been in constant discussions with TSI staff for about 6 month. They mentioned that no one else has complained about slow speeds nor does Bell admit on their end that there is a capacity issue.
Is there anyone out there experiencing congestion?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

1 edit

I've had this ever since having VDSL in march... Not as bad as crazypants', but its been consistantly below full speeds during peak hours...

As usual Speedtest.net tests are multithreaded and mask the results... but the old Java tests are accurate, but teksavvy doesnt have a java test anymore so Caneris is the only reliable one left.

10:05pm

9:00pm

7:43pm


Edit: I think I found the thread you mentioned, it's mine... Have to disregard a bit of it, as I had issues with the modem firmware being wrong for the remote, but after that was resolved the congestion factor didnt get any better.

»[DSL] Upgraded to 25/7, experiencing congestion
--


Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL

Honestly, I think the test is inaccurate. I got:


but just 15 mins earlier I was getting maxed out (2.5Mbps) downloads on a torrent.



TSI Support1
TSI Support
Premium
join:2009-09-28
Chatham, ON
kudos:1
reply to HiVolt

»speedtest.cogeco.net/ is also worth trying out. I'm not sure where it's hosted though.

TSI Rizwaan



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
reply to Bhruic

Torrents are muliththreaded... So are most speedtests...

Heck i just downloaded the XP SP3 pack, and got around 900KB/sec on a single threaded download in firefox... then i used a download manager with 8 threads and presto full speed...



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to TSI Support1

said by TSI Support1:

»speedtest.cogeco.net/ is also worth trying out. I'm not sure where it's hosted though.

TSI Rizwaan

Hey, I forgot about that one.... thanks...


--



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

And presto, by midnight it's gone...

Expand your moderator at work

crazypants

join:2011-02-25
North York, ON
reply to crazypants

Re: [DSL] VDSL - 25/7 Congestion



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

Mine's slowing down already...



I'll do some comparison to a bell login later
--


crazypants

join:2011-02-25
North York, ON

What I don't get is why I'm still on 7 and you are at 10 up.



zacron
Premium
join:2008-11-26
canada
Reviews:
·TekSavvy DSL
reply to crazypants

Morning


Evening

--
"Recognize, Realize, Recover and Repent"


crazypants

join:2011-02-25
North York, ON
reply to Bhruic

Bhruic,

You seem to be having a slow down too.


Bhruic

join:2002-11-27
Toronto, ON
kudos:2

I understand the test indicates I am, I just haven't seen any effects of that slow down in anything I've tried to do.


crazypants

join:2011-02-25
North York, ON

So when you download a file you get the full rate per sec?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by crazypants:

So when you download a file you get the full rate per sec?

A single file without the use of download managers, that is...

Anything that is a mulit threaded download like torrents, usenet, http with download managers masks the effects of congestion.
--


crazypants

join:2011-02-25
North York, ON

ok got ya


Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL
reply to crazypants

said by crazypants:

So when you download a file you get the full rate per sec?

No, but the only real downloading that I do is torrents, which as Hivolt mentions is multithreaded. Anything else I do (watch videos, etc), the decrease in maximum speed isn't a factor. I don't have any problem watching YouTube videos at 1080, for example.

Not saying that means the problem doesn't exist, just that for me, practically speaking, it has no impact on my internet experience.

crazypants

join:2011-02-25
North York, ON
Reviews:
·TekSavvy DSL

When I'm streaming live video, I get constant buffering. Youtube video at 1080 would load, but these are preloaded videos that have time to buffer and don't get effected unless at the very peak (after 9 pm)
My biggest problem is the live streaming of video which usually starts at about 7 p.m. My tracert shows that the pings go up to 200ms every 4-5th hop which interferes with the streaming.



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3



This is on a 19455/1086 profile.


kovy

join:2009-03-26
kudos:8
reply to crazypants

Hmmm, someone needs to test with a Bell login.


crazypants

join:2011-02-25
North York, ON
reply to crazypants


crazypants

join:2011-02-25
North York, ON
reply to kovy



Bell Login


kovy

join:2009-03-26
kudos:8

So is this a Teksavvy/Bell link issue... looks like it.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

I didnt have time to test last night... i'll try tonight.



Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:22
reply to crazypants

I was having these problems, and was on the verge of complaining, until I realized that when I connect directly through the modem (enter my TSI login into the cellpipe), I get full speed...

My conclusion was that it was my router sucking, although I've no idea why a router that can easily handle 50 meg at times suddenly can't do better than ~15 megabit on a single line...
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by Guspaz:

I was having these problems, and was on the verge of complaining, until I realized that when I connect directly through the modem (enter my TSI login into the cellpipe), I get full speed...

My conclusion was that it was my router sucking, although I've no idea why a router that can easily handle 50 meg at times suddenly can't do better than ~15 megabit on a single line...

That would maybe make some sense, but it doesnt change the fact that during peak hours, the speeds slow down, and during off peak hours they max out on the same hardware.

For what it's worth, I have two identical routers (Netgear WNR3500L) with identical Tomato firmware versions. The cable side is able to handle the 28/1 all day long (with speedboosts showing as high as 80mbps at times).
--



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to crazypants

Hi guys,

I am currently gathering some information from NOC and should be able to shed some light on this shortly.

Thanks,

Andre



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to crazypants

Hi Crazypants,

I wanted to thank you for being so patient with us while we worked with you on this issue. I know that you & Martin have been corresponding for quite some time. We have continued to look into the issue and below is what we have found...

Currently, TekSavvy has many 1 GB AGAS links deployed to service its Ontario/Quebec DSL user-base. We have been working with Bell to increase the number of links in the past few months and continue to do so.

Our most recent link was implemented in late October to increase capacity and we have 3 more links or order. Given the large size of TekSavvy, we are hitting technical challenges with Bell in some serving areas. We continue to work with Bell to resolve these and will continue to re-balance links to ensure customers enjoy the full throughput of their internet connection.

A temporary solution, although not ideal, is to disconnect your PPPoE session (or simply reboot your modem/router) and reconnect with the chance of being placed on another link which has been balanced. The executive team is aware of this situation and continues to look at all options to ensure that customers are receiving the best Internet experience possible.

We will continue to communicate and keep an open dialogue as information becomes available.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

Andre, this is a known thing... But frankly we as end users shouldn't have to worry about it especially as TekSavvy has dozens of these 1gig links...

This has been an issue since Teksavvy got multiple links way back when, and there was no way to "balance them", because bell did not provide a way to do so...

The more customers & links you get, the worse this problem gets!
--