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reply to BaltimoreBob

Re: [WildBlue] Girlfriend has WildBlue...check this out!!!

Which service package does she have?

A ping time of 1400 ms is normal for Wildblue but slow for Exede.

A download speed of 60 kb/s is slow for the lowest speed package, Value Pack which is 512 kb/s.

An upload speed of 60 kb/s is about half speed. Sometimes it is that way and other times it is at the advertised speed for Value Pack, 128 kb/s.

If the speed test was performed during prime time, then the slow download speed is likely due to congestion or the Network Management Policy. Another possibility is that she has exceeded her usage limit and her speeds have been slowed until her usage drops below 70% of the limit.

Satellite Internet companies provide awful service and remain in business because we are a captive customer base. We get overpriced, poor quality Internet or nothing.
Wildblue Value Pack, beam 31, Riverside gateway