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zallow

join:2009-01-30
Cornwall, ON

[TV] Possible to use DCT6416/2000 from Shaw BC on Cogeco Ontario

Hi, I have this Motorola DCT6416/2000 I owned when living in Burnaby, BC (near Vancouver) and I was using it on Shaw Cable.

I just hooked Cogeco cable living in Ontario now and had to rent one of their basic receiver for $10/month since I didn't want a 12 month contract and there's no way I'm paying $18/month for their HDPVR.

The tech that came over to do the install saw I had my Shaw HDPVR box behind my tv cabinet inside its original marked box with the big SHAW logo on it and asked if this was the box he was supposed to activate. So he obviously knows that its possible to activate 3rd party boxes on Cogeco Ontario. I told him the CS rep i talked to when ordering the service told me it was impossible to activate DCT's that were not previously activated on Cogeco's network before. He basically told me that was a load of crap. He told me to call them back and keep calling again and again until I get someone to activate it.

Now I'd just like for someone on here to give me some concrete evidence on what the truth is. I don't really have time to fight with CS reps on the phone and get one of them to finally do what I want. I hate calling CS and getting treated like a noob or a freaking pawn that's just supposed to pay my bills and shut up.

Does anybody here work at Cogeco and could help me out? I know people used to have those units hooked up with Cogeco before and I don't wanna hear stupid "by the book" excuses from the reps. My unit is not stolen and it's not a rental. It was bought at a retail store, hence why i still have the original box with it. I'm willing to accept any responsibility that it might not be compatible later on and will not ask for a refund or an exchange for a newer unit.


coaxguy

join:2009-07-29
kudos:1

Re: [TV] Possible to use DCT6416/2000 from Shaw BC on Cogeco Ont

I'm a former installer (just left Oct 5), and unfortunately, no, they will not activate it.

If the serial number and unit address aren't in Cogecos database, they will not activate it under any circumstances.


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to zallow
Like the installer said zallow, they're full of it (people who say its not possible)

There was an issue going way way back (read about 2002-2005) in regards to DCT2000's not being able to activate because of the OOB frequency, but with Agile-OOB receivers that has made it a moot point.

As long as you can read the Serial # and the UUID number (someone correct me if I'm wrong if its called something else now) from the box itself and they can add it to the digital access controller and activate the box...

You might have to do a fancy reset on it to remove the Shaw software/info/guide on it...its been too long for me I can't remember how to wipe it clean anymore....but you should be able to.

At least they can try, I know there have been situations where they don't activate, but you can at least give it a whirl....seems like their CS is going downhill lately with being very rigid and not trying to be customer service orientated...


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
Um... No...

Like I said, I'm a FORMER installer (as in I have no reason to fabricate this), and I know first hand that if the SERIAL and UNIT ADDRESS, have not gone through the Cogeco database after being purchased from the manufacture (Motorola, Pace, etc), they will not put it on the system.

I've tried to do it myself, with a dcx700, and even my co worker in activations could not get it done.

I don't know where you got your information, have you worked for Cogeco asp well? Nevertheless, the "situation where they don't activate it" is ALWAYS.
I've done installs and service for Cogeco since 2005, and I've never seen it done.

zallow

join:2009-01-30
Cornwall, ON
Thank you coaxguy for your expertise.

I guess my only choice left is to either buy a Cogeco unit and send back my unit to BC to one of my friend to sell it there or exchange it through someone who sells DCT's here locally.

Anybody know any trustworthy sellers that could help me out?


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
I literally JUST sold a never activated Pace PVR for $300 (they retail for 499).

Bought it for my mother after the digital migration, but she took one look at the remote and said no way. She was happy with her DTA digital adapter. Future Shop wouldn't return it because the box was open and they cant verify if it was activated or not.

Ill keep my eye out for you. Watch kijiji.ca - get the serial and call activation to make sure its not a rental before buying.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

1 edit
reply to coaxguy
said by coaxguy:

Um... No...

There are *plenty* of people who will disagree with you as they have had completely different experiences, regardless of what you may have known as an installer.

Examples: there was a guy posting here who managed to get a Shaw DCX3400 activated in Cogeco's system but couldn't get the OOB correct, and there are plenty of people over on Digital Home who have even got CableCARDs activated. Cogeco people in this forum have openly said that a Shaw DCT can be activated on their network so long as, as had been said by nitzguy, the OOB is agile. There is absolutely *nothing* preventing Cogeco from activating any compatible DCT. It does not need to be purchased from them or in their database for it to happen.

So really, what you think is official, and what is actually true, are two completely different things. Nitzguy also worked for Cogeco, and his information is consistent with real-world experience.

Edit - zallow, wait to see if one of the currently-employed Cogeco guys chimes in and offer to help before throwing in the towel on a Shaw receiver. The guys who post here are absolutely fantastic and have a way of making things happen when you otherwise hit a brick wall.

zallow

join:2009-01-30
Cornwall, ON
Thx Gone! I will, not like i'm in a hurry to get rid of it anyway.


Styvas
Go Canucks Go
Premium
join:2004-09-15
Hamilton, ON
reply to coaxguy
said by coaxguy:

I'm a former installer (just left Oct 5), and unfortunately, no, they will not activate it.

If the serial number and unit address aren't in Cogecos database, they will not activate it under any circumstances.

Perhaps there's something different about the equipment I have, but I activated a basic Shaw receiver (DCT400?) on Cogeco. So perhaps it's the one the OP is asking about that absolutely won't be activated, but Shaw equipment, in my case, CAN be activated.
--
"Moving your Tylenol to the low shelf in your medicine cabinet is not the way to prevent children from falling off a stool when reaching for the top shelf." (said by Savant, May 2008)


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by Styvas:

Perhaps there's something different about the equipment I have, but I activated a basic Shaw receiver (DCT400?) on Cogeco. So perhaps it's the one the OP is asking about that absolutely won't be activated, but Shaw equipment, in my case, CAN be activated.

DCT700 I think? And yeah, some people have managed to get DCX3400s or whatever the Shaw PVRs used on the mountain are working, while others have not been so lucky. CableCARDs are when things get really interesting. They just enter them as DCT2000s in the system for activation.

Unless there is a very recent (in the last year or so?) policy change, coaxguy is simply mistaken. It happens to the best of us.


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to zallow
Well I stand from personal experience, and if it can be activated then AWESOME. More power to you to keep money out of Cogecos hands.

Like I said im a FORMER installer and never been prouder to give my cash to Start for my inet and Shaw for my Satellite. Speaking from experience, I have NEVER been able to get the activation department to active a non Cogeco oriented receiver.

The tech routing and install program I used, if I put in a number that hasnt been scanned into the Cogeco system, it would say.... "BOX NOT FOUND IN INVENTORY".

At which point I would call in. Giving the activations agent the serial and unit address UA, they would look it up, and if they could not find it in any corp (area), they would not be able to assign the box billing codes (2 letter acronyms to enable or disable channels ie. +AE).

Also like I said above. I bought a DCX off a friend who moved to Niagara from Owen Sound and went with Bell here. I tried to activate it, as I said above. Would not work.

Why dont you give the activations department a call to get the final result.

1-800-267-9000, I will PM you the silent prompt to get right through with tech priority.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
I'm sure Cogeco does everything in their power to discourage third-party receivers, but there have been people who've managed to do it. The fact that Cogeco is probably the only provider in the entire country who has American Cablecards running on their network is pretty cool in itself.


Styvas
Go Canucks Go
Premium
join:2004-09-15
Hamilton, ON
reply to Gone
said by Gone:

said by Styvas:

Perhaps there's something different about the equipment I have, but I activated a basic Shaw receiver (DCT400?) on Cogeco. So perhaps it's the one the OP is asking about that absolutely won't be activated, but Shaw equipment, in my case, CAN be activated.

DCT700 I think? And yeah, some people have managed to get DCX3400s or whatever the Shaw PVRs used on the mountain are working, while others have not been so lucky. CableCARDs are when things get really interesting. They just enter them as DCT2000s in the system for activation.

Unless there is a very recent (in the last year or so?) policy change, coaxguy is simply mistaken. It happens to the best of us.

Yeah, it's the 700. I just logged in and looked it up.
--
"Moving your Tylenol to the low shelf in your medicine cabinet is not the way to prevent children from falling off a stool when reaching for the top shelf." (said by Savant, May 2008)


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to coaxguy
said by coaxguy:

Well I stand from personal experience, and if it can be activated then AWESOME. More power to you to keep money out of Cogecos hands.

Like I said im a FORMER installer and never been prouder to give my cash to Start for my inet and Shaw for my Satellite. Speaking from experience, I have NEVER been able to get the activation department to active a non Cogeco oriented receiver.

The tech routing and install program I used, if I put in a number that hasnt been scanned into the Cogeco system, it would say.... "BOX NOT FOUND IN INVENTORY".

At which point I would call in. Giving the activations agent the serial and unit address UA, they would look it up, and if they could not find it in any corp (area), they would not be able to assign the box billing codes (2 letter acronyms to enable or disable channels ie. +AE).

Also like I said above. I bought a DCX off a friend who moved to Niagara from Owen Sound and went with Bell here. I tried to activate it, as I said above. Would not work.

Why dont you give the activations department a call to get the final result.

1-800-267-9000, I will PM you the silent prompt to get right through with tech priority.

Ahh digital activations....they were always a "unique bunch"....There's probably still a DCT2000 in Hamilton that I had activated...I actually went back to Mountain cable and was able to swap out my box that had a different OOB (who knows why Cogeco and Mountain at the time used different OOB's, Mountain used 75.25mhz at the time and Cogeco used 72.75...anywho) as the big joke was I was across the street from a Cogeco area and I worked for the company....

Here's the magic, they would need to ADD the Serial # and UA into the DAC....as of 2005 they were still doing it when I left...again with some difficulty sometimes as there were boxes who's OOBs just wouldn't catch for whatever reason...maybe they were fried or something, but boxes did get activated.

I guess they updated the system to allow activations online now...I guess its also how you can "send a hit to your box through the internet request" now as well I saw recently....

But they can do it...drop the UA and GI/M# in....

Then add the digital box # (GI# or M#, or PACE box #) onto the outlet with the rate codes and poof, you get the autho's onto the box....the guide is even an autho code...which I thought was kinda funny....wow, it came back to me for a second there...

Make sure the corp # is correct...ah...memories....

Anywho, it is possible, if you're persistent enough they can add your box in....I'm not guaranteeing that it'll work, but just because its not in Cogeco's inventory doesn't mean they can't activate it.

Good luck!


Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6
reply to zallow
Hello,

If you want to PM me the Serial Number an U/A Number, I can take a look for you.


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to nitzguy
said by nitzguy:

said by coaxguy:

Well I stand from personal experience, and if it can be activated then AWESOME. More power to you to keep money out of Cogecos hands.

Like I said im a FORMER installer and never been prouder to give my cash to Start for my inet and Shaw for my Satellite. Speaking from experience, I have NEVER been able to get the activation department to active a non Cogeco oriented receiver.

The tech routing and install program I used, if I put in a number that hasnt been scanned into the Cogeco system, it would say.... "BOX NOT FOUND IN INVENTORY".

At which point I would call in. Giving the activations agent the serial and unit address UA, they would look it up, and if they could not find it in any corp (area), they would not be able to assign the box billing codes (2 letter acronyms to enable or disable channels ie. +AE).

Also like I said above. I bought a DCX off a friend who moved to Niagara from Owen Sound and went with Bell here. I tried to activate it, as I said above. Would not work.

Why dont you give the activations department a call to get the final result.

1-800-267-9000, I will PM you the silent prompt to get right through with tech priority.

Ahh digital activations....they were always a "unique bunch"....There's probably still a DCT2000 in Hamilton that I had activated...I actually went back to Mountain cable and was able to swap out my box that had a different OOB (who knows why Cogeco and Mountain at the time used different OOB's, Mountain used 75.25mhz at the time and Cogeco used 72.75...anywho) as the big joke was I was across the street from a Cogeco area and I worked for the company....

Here's the magic, they would need to ADD the Serial # and UA into the DAC....as of 2005 they were still doing it when I left...again with some difficulty sometimes as there were boxes who's OOBs just wouldn't catch for whatever reason...maybe they were fried or something, but boxes did get activated.

I guess they updated the system to allow activations online now...I guess its also how you can "send a hit to your box through the internet request" now as well I saw recently....

But they can do it...drop the UA and GI/M# in....

Then add the digital box # (GI# or M#, or PACE box #) onto the outlet with the rate codes and poof, you get the autho's onto the box....the guide is even an autho code...which I thought was kinda funny....wow, it came back to me for a second there...

Make sure the corp # is correct...ah...memories....

Anywho, it is possible, if you're persistent enough they can add your box in....I'm not guaranteeing that it'll work, but just because its not in Cogeco's inventory doesn't mean they can't activate it.

Good luck!

Really interesting info.

Like I said, I stand corrected if that's the case. I hope the TC can get it on there. But as I explained, I've tried many times and have not been able to put it through. But I guess as you discovered, when there's a will, there's a way


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to nitzguy
said by nitzguy:

again with some difficulty sometimes as there were boxes who's OOBs just wouldn't catch for whatever reason...maybe they were fried or something, but boxes did get activated.

There was a guy here maybe six months to a year ago who had that exact issue. Box was on the system, activated but it wouldn't work. One of the Cogeco guys who post here said exactly that - the OOB was fried.


nitzguy
Premium
join:2002-07-11
Sudbury, ON
said by Gone:

said by nitzguy:

again with some difficulty sometimes as there were boxes who's OOBs just wouldn't catch for whatever reason...maybe they were fried or something, but boxes did get activated.

There was a guy here maybe six months to a year ago who had that exact issue. Box was on the system, activated but it wouldn't work. One of the Cogeco guys who post here said exactly that - the OOB was fried.

...Well, after I learned that you can break the leads on the Cable in connector on the digital box, I figured anything was possible....I went to screw on the connector and it just kept turning and turning....I guess that got by quality control when it came back into stock . It was a rental so it wasn't a big deal to get it swapped out....with the "built in handle"...loopback...

So yeah, boxes do fry, they work and then they don't work...but...yes, perserverance and I don't know why they wouldn't want to do it....it costs them nothing to put the box on, and nothing in terms of support as you put the ole "Purchased" flag on the box when it gets added into the system...

It literally takes about 5 minutes...add outlet, add rate codes, boom....and again if it doesn't work, no harm no foul, at least you can say you tried and provide some good will to the customer...then they'll say "Well hey at least they tried something...and if it didn't work, well it was a Shaw box...."....

Then the customer doesn't think "Wow, Cogeco trying to screw me again, where's that Shaw Direct or Bell TV/Expressvu Flyer?"...sometimes again its hard for some people to see the forest through the trees...if you don't give customers a reason to look elsewhere...typically they won't look elsewhere...You'll get churn no matter what, but the vast majority of subs, stay subs because Cogeco was there, not in that perhaps they resolved their issues to their 100% satisfaction be it call in wait times, or other issues, but that they lend an ear and hear the customer out and do whatever they can in their power to help....customers I'm sure know that Cogeco isn't a god and that they're trying to add channels and add capacity for internet services, etc, but it all takes times and resources and whatnot...anywho....enough of my rant lol.

Good luck to the OP.


sofawall

@cgocable.net
Typically if you mention you have a DCT and it's one of the models they officially support, they'll take down the serial number and try to add it. If that doesn't work, they ask for the UA number and transfer you to activations. If that doesn't work, well, you're probably out of luck. I mean, there probably is a way to get it to work, but considering the fact that Cogeco's resources for the engineers and IT guys are already very limited (see: Webmail outages) I don't think you'll be getting a higher-up guy to fix it for you.