|reply to justchil3 |
Re: [Speed] Issues since 9/22 & 100mbit upgrade. Cross Lanes,WV
Sorry for the late reply, but what you all need to do, is to have the call center send it to the local plant and have them contact you directly. You want to ask to have your bill prorated down to the level you are receiving until you get the speed you are paying for. The call center won't do it, but the local plant can and will adjust your bill on a monthly basis until it's fixed (which may be months/years/decades).