said by rradina:Exactly!!
Not so fast. This reminds me of the optional fee the phone company sometimes accidentally added to consumer bills. I haven't used incumbent phone service for the past decade but the last time I did, they offered "insurance" to cover the wires in your home. IMO, that was nothing but a sleezy money grab.
The problem with crap like this is it's just flat-out taking advantage of folks who regard technology as black magic and live in fear that it will break. The same can be said of the extended warranties offered on practically everything. Even though they seem pro-customer, all of them are just money grabs. Perhaps they aren't bad enough to be called unethical or warrant laws denying the behavior but it's just not right to take advantage of folks this way.
If the equipment becomes dated and the experience suffers, consumers should have the choice to get switch providers or have an expectation that their current service will keep them happy with a periodic equipment refresh.