said by dfs4:
I ordered internet the week before last on thrusday/friday. And today was the date the technician was supposed to go to my apartment and install it.. he says the office is closed and would have to reschedule it. I checked with teksavvy and they said the agent forgot to mention that I had to arrange with the super or landlord to have the office open so the technician could have access. Because of this mistake now I have to wait several days. Not to mention they pawn off an expensive modem on you on signing up and have a steep activation fee and their customer service is rude and when I asked for a refund the agent rudely said they can't refund the modem cost. So far they have been sucky and I am already thinking of switching.
How is it either Teksavvy's or the Rogers' tech's fault that you did not know the rules of your building?