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usa2k
Blessed
Premium,MVM
join:2003-01-26
Redford, MI
kudos:3
Reviews:
·WOW Internet and..

Calling WOW

I notice a number of posts saying they can't call through to WOW.
Today I noticed this notice on their web page.



baess

join:2011-01-28

Problem is it has been weeks and not just the "last few days".

When they announced the system change they said there might be issues for a few days.

I can't imagine what could have gone wrong with their system to cause this kind of problem. Hopefully someone is taking heat for the error.



usa2k
Blessed
Premium,MVM
join:2003-01-26
Redford, MI
kudos:3
Reviews:
·WOW Internet and..

Re: Calling WOW

I tried later, because there was an erroneous On-demand charge. The first call rang, then dead air. The second call got the interactive with the same verbal apology as the website, and eventually navigating to wait on hold with an estimated 45 minutes.

I did actually wait about 25 minutes and all my billing issues were satisfactorily resolved.

I can empathize with those having service issues, where the whole family is often is looking to you for a resolution. I've been there.
--

Jim, VoIP 12/2002, VOIPo 2/2007
FAH-Tool~Pets~Join Artist-247



brahmin
Premium
join:2006-08-12
Maple Heights, OH
reply to baess

Re: Calling WOW

I think they didn't realize the scope of the change that would happen.
I have managed server farms and have always been really squeamish
about system upgrades. The advantage I had though is I could always
test it on one machine, not the whole farm. Maybe WOW could not do
that. In any event , Im'e just guessing.