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Fremont, OH
·AT&T U-Verse
reply to elefante72

Re: Support

That is not true for MidWest. The supported list only gives them the permission to update your bin file as needed an the firmware, techs will tell you this that work in the Midwest region.

Chances are in that 10 years you may have had Adelphia as well, that allowed their customers to purchase their own modems or pay a fee. TWC never charged their customers a fee until recently, which by the way is still $2.50 in the Midwest.

On another note- how would you know the practices of the MW area if you're from NY? You would not be under the same requirements as far as support unless its in the default AUP/TOS that TWC and RR use across the board.


Hazelwood, MO
Not entirely true.

They ALWAYS charged a fee for the modem. It just use to be a part of the price and thus was hidden in there.

This is the EXACT same thing as a below the line fee. Take things that were originally included in your X price, create a new line item for them, make up a number in profits you want to increase, add that as the charge Y all while keeping the original price the same so now you have X price + Y surcharge.