 DolganPremium
join:2005-10-01
Sun Prairie, WI
 ·Charter
| reply to NJ07830
Re: [CenturyTel] 5 day commitment to fix business DSL quote:
there is a problem in the CO affecting many customers.
Unfortunately, he told me that there is no commitment to fix the problem until Monday, 11/19, 5 days from now.
Is this possible?
Would suspect it is an equipment issue since it is affecting many customers. The reason it may take so long is if they have to order and wait for delivery of the replacement part/equipment/whatever they need to complete repairs. Telcos no longer keep replacements on hand as they did 20 years ago and their customers get to suffer for it. |
