http://www.dslreports.com/forum/Re-Support-27724766 en Thu, 23 May 2013 04:21:11 EDT Thu, 23 May 2013 04:21:11 EDT http://www.dslreports.com/forum/Re-Support-27726766
They ALWAYS charged a fee for the modem. It just use to be a part of the price and thus was hidden in there.

This is the EXACT same thing as a below the line fee. Take things that were originally included in your X price, create a new line item for them, make up a number in profits you want to increase, add that as the charge Y all while keeping the original price the same so now you have X price + Y surcharge.]]> http://www.dslreports.com/forum/Re-Support-27726766 Wed, 14 Nov 2012 12:14:21 EDT http://www.dslreports.com/forum/Re-Support-27726441
Chances are in that 10 years you may have had Adelphia as well, that allowed their customers to purchase their own modems or pay a fee. TWC never charged their customers a fee until recently, which by the way is still $2.50 in the Midwest.

On another note- how would you know the practices of the MW area if you're from NY? You would not be under the same requirements as far as support unless its in the default AUP/TOS that TWC and RR use across the board.]]> http://www.dslreports.com/forum/Re-Support-27726441 Wed, 14 Nov 2012 10:57:14 EDT http://www.dslreports.com/forum/Re-Support-27726425 http://www.dslreports.com/forum/Re-Support-27726425 Wed, 14 Nov 2012 10:54:35 EDT http://www.dslreports.com/forum/Re-Support-27724819
All level 1 does anyways is minimal troubleshooting, so lets not stop the presses.

In the 10 years I had TWC I ALWAYS owned my cable modem (remember when they were free with signup guys -- REALLY :), and not once EVER did they not diagnose the issue. In fact the first thing they do is pull data from the CM. Every service call ended up being some hack contractor not running the cable from the tap properly and you know Buffalo winters kill anything with metal (thankfully I have fiber now).

Of course they reserve the right to charge $50 for a truck roll, and they find out your CM is the culprit, it doesn't mean they will. But the chances of that happening are SO slim. Most of the issues are signal and maybe device firmware, which if the CM is on the supported list, they can push from the comfort of their fingertip.

Now maybe your area is some commie CMA of TWC (through acquisition), but in WNY no such issues exist.

My point is buy the cable modem, save yourself from putting money under some executives bed, and sleep well at night. No boogeyman is coming.]]> http://www.dslreports.com/forum/Re-Support-27724819 Tue, 13 Nov 2012 20:21:37 EDT http://www.dslreports.com/forum/Re-Support-27724818
If you're dealing with someone that can't or won't help you, try asking for the case to be escalated, or hang up and call back.]]> http://www.dslreports.com/forum/Re-Support-27724818 Tue, 13 Nov 2012 20:21:07 EDT http://www.dslreports.com/forum/Support-27724766 http://www.dslreports.com/forum/Support-27724766 Tue, 13 Nov 2012 20:00:16 EDT