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tkmckay
Premium
join:2002-01-01
Calgary, AB
reply to l_dub

Re: How to Get 25mbps service?

I decided to start a chat session with telus to see if the 25/2.5 turbo as well as the 3hd/1sd was available to me now that allot of upgrades have been going on to replace the 15/1 and 2hd/1sd Optix that I currently have. To my surprise I was able to get both the upgrades which I ask to have on Monday and was told they should take 24 hours to go through. I don't want to highjack the thread but does anyone have a suggestion for how long I should wait till I phone in or open another chat since I still haven't seen the update and its now about 48hours?


Kruisey

join:2006-12-30
Vancouver, BC

Phone them back.I would not have waited that long.


tkmckay
Premium
join:2002-01-01
Calgary, AB

Kruisey, thanks for the reply, I will phone in tomorrow after work!


tkmckay
Premium
join:2002-01-01
Calgary, AB

call made, turns out what I was told on Monday was a screw up and I'm not able to get Optix Turbo or the 3HD/1SD profile on my line. Disappointment, that's all I feel atm.


Kruisey

join:2006-12-30
Vancouver, BC

Talk to 'Loyalty and Retention' because nobody deserves a run around like that.........Good Luck


Kruisey

join:2006-12-30
Vancouver, BC
reply to tkmckay

Do hope everything has been settled for you now.I presume it is because you have not replied.


tkmckay
Premium
join:2002-01-01
Calgary, AB

I'm going to wait till Monday to phone in again till I have some more information Kruisey, thanks for the reply.


tkmckay
Premium
join:2002-01-01
Calgary, AB

So, 8 days latter and I have both the 3hd/1sd as well as for the most part the Turbo net connection thanks completely to another wonderful Telus employee on this forum (one of many reasons I love this place)! After chatting yesterday I opened another chat session and was able to upgrade my connection from 2hd/1sd to 3hd/1sd and the 15/1 to 25/2.5 Optik net connection. The only downfall is because my line is not the best I only really get the 25/2.5 when I have the tv off, but I will take it. I went from this:
»speedtest.net/result/2263011856.png
to this which is with the tv off:
»speedtest.net/result/2320377184.png
and with 2 hd streams going on both tv's:
»speedtest.net/result/2320382544.png

All and all, I'm happy. It would be nice to have the first pictures results when watching TV but I will take what I can get at this point. At least with loop bonding I should see very close to the Optik50 50mbps down, or if its available for the package I have now I shouldn't see the speeds drop when watching tv.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21

1 recommendation

said by tkmckay:

So, 8 days latter and I have both the 3hd/1sd as well as for the most part the Turbo net connection thanks completely to another wonderful Telus employee on this forum (one of many reasons I love this place)! After chatting yesterday I opened another chat session and was able to upgrade my connection from 2hd/1sd to 3hd/1sd and the 15/1 to 25/2.5 Optik net connection. The only downfall is because my line is not the best I only really get the 25/2.5 when I have the tv off, but I will take it. I went from this:
»speedtest.net/result/2263011856.png
to this which is with the tv off:
»speedtest.net/result/2320377184.png
and with 2 hd streams going on both tv's:
»speedtest.net/result/2320382544.png

All and all, I'm happy. It would be nice to have the first pictures results when watching TV but I will take what I can get at this point. At least with loop bonding I should see very close to the Optik50 50mbps down, or if its available for the package I have now I shouldn't see the speeds drop when watching tv.

I had to tweak your connection. You have full 31/3 sync rate now. Sorry about the inconvenience.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

tkmckay
Premium
join:2002-01-01
Calgary, AB

What inconvenience sir, you have given me what I have wanted for the last couple of years! I thank you again!

With 2 hd streams on:
»speedtest.net/result/2320488676.png
Everything off:
»speedtest.net/result/2320492456.png


Kruisey

join:2006-12-30
Vancouver, BC
reply to tkmckay

So pleased for you.
I know how you feel because I've been there and done that.