said by rody_44:
Both companies are giving refunds for what the customer says they were out for. In both cases the customer has to call in. ONE AND THE SAME.
I agree you have to call in in both circumstances. But it is what you know before you call in
that is different.
All I knew about Comcast's policy was that they would talk to me about my situation.
Cablevision's statement, on the other hand, says its customers can receive a credit for any "full or partial day during which they were unable to access Optimum services,"; according to a statement on its website.
"Customers who have experienced a loss of service should contact Cablevision within 30 days of service being restored and request a credit for their regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable, including periods when there was no electricity to the home or business where the services are received," said the statement.
Cablevision's senior executive vice president, Kristin Dolan added: "Customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."
And for the record, when I called in and Comcast talked with me individually about my refund request, they told me I would not get a refund for the time the power was out. Let me say that again, Comcast told me that they will not give me a refund for the time the power was out
. That is the problem with "handling the customer individually", you really do not know what Comcast will do until you call.
Cablevision, on the other hand, explicitly tells you in their statement that they will give you a refund for the time the power was out.
That is the difference in the wording of which I speak.
Comcast has a history of mistreating its customers during diasaters. Just read this article: »metrocolumnistsblog.dallasnews.c···vic.html
It looked like Comcast backed down only when their behavior became a public relations mess for them.