|reply to camper |
Re: A tale of two Cable Companies
Up here in RI, Cox made no public statement or anything, just that cases would be handled on an "individual basis" Should have been automatic, I think. My internet and some TV went down for a day. They bank on most people not calling, and most probably do not. It was a principle thing for me, not a money thing(the actual credit was about $3.50). I certainly do not want to pay for something I cannot access.
The frustrating thing for me was that it continued to work just fine during the worst of the winds on Monday. They must have done something while doing restoration work on Tuesday afternoon because the modem went offline and spent nearly 24 hours hunting for the frequency/channels that serve the internet. However most TV channels and my DVR continued to work, they did something that cut off the higher up frequencies above 600mhz or something. I think my modem config said it used 675mhz.