http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27717546 en Sat, 25 May 2013 11:00:30 EDT Sat, 25 May 2013 11:00:30 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27764270
I also got a call back from a local contact after a highly escalated email. Work continues today. ]]> http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27764270 Tue, 27 Nov 2012 10:53:39 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27764146 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27764146 Tue, 27 Nov 2012 10:17:07 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27760684
This connection is freaking useless for WFH. Anyone know how to light a fire under Cox and get them to actually provide the damn service that I pay for?

(This is the best SNR by far I have seen in 2 weeks, they have all been right at 34-35)
Power Level: Signal to Noise Ratio:
Channel 1: 5.8 dBmV 36.0 dB
Channel 2: 5.7 dBmV 38.3 dB
Channel 3: 4.5 dBmV 37.9 dB
Channel 4: 4.8 dBmV 37.6 dB
Channel 5: 5.3 dBmV 38.0 dB
Channel 6: 5.1 dBmV 37.2 dB
Channel 7: 5.8 dBmV 36.9 dB
Channel 8: 5.5 dBmV 37.2 dB]]> http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27760684 Mon, 26 Nov 2012 10:23:48 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727141 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727141 Wed, 14 Nov 2012 13:40:34 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727129 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727129 Wed, 14 Nov 2012 13:37:20 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727097 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727097 Wed, 14 Nov 2012 13:30:48 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727040 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727040 Wed, 14 Nov 2012 13:18:26 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727027 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727027 Wed, 14 Nov 2012 13:14:56 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727001
Today I have noticed the Online light goes from solid to flashing, and later back to solid. This is new and was not occurring this weekend. ]]> http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27727001 Wed, 14 Nov 2012 13:10:03 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27726986 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27726986 Wed, 14 Nov 2012 13:06:00 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27726897
Seriously, when will Cox get their shit together? This is beyond stupid. ]]> http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27726897 Wed, 14 Nov 2012 12:45:32 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27722083
The firmware it is on now is what was on it since shortly after I got it - with the exception of a very short period in October where it had a newer version. ]]> http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27722083 Tue, 13 Nov 2012 08:50:12 EDT http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27722064 http://www.dslreports.com/forum/Re-OK-Modem-dropping-but-not-losing-lights-27722064 Tue, 13 Nov 2012 08:43:09 EDT http://www.dslreports.com/forum/OK-Modem-dropping-but-not-losing-lights-27717546
I removed my router and hardwired directly to the modem to test, and it's not DHCPing me an IP address without a reboot. During this time, I also can't access the internal diagnostics/signal page.

Modem is a DPC3010, signals pasted below. I did notice recently that the firmware had been updated to a July firmware, but now it's back to the May firmware which is what it's had since I got it.

I called Cox and the tech jumped straight to a truck roll, which I declined. After arguing for a few minutes, I got the tech to tell me that while signals look fine, the modem has had hundreds of resets in the last 24 hours. (I haven't been home, so can't verify this). Tech suggested modem may be bad, and truck roll would have to test. Before I go pay them an amount that they couldn't tell me, I'd rather just replace the modem myself, IF that is the problem.

This being a DPC3010, I can't see any log details.

Anyone ever had a problem like this, or can one of the Cox employees take a look at my modem logs and see if it indicates anything?

Signals:
Model: Cisco DPC3010
Vendor: Cisco
Hardware Revision: 1.0

Bootloader Revision: 2.3.0_R1
Current Software Revision: DPC3010-v302r12901-110516a-COX
Firmware Name: dpc3010-v302r12901-110516a-COX.bin
Firmware Build Time: May 16 2011 17:09:15
Cable Modem Status: Operational

DS:
Power Level: Signal to Noise Ratio:
Channel 1: -0.2 dBmV 35.9 dB
Channel 2: 0.3 dBmV 38.2 dB
Channel 3: -0.9 dBmV 37.7 dB
Channel 4: -0.8 dBmV 37.2 dB
Channel 5: -0.9 dBmV 37.6 dB
Channel 6: -1.3 dBmV 36.9 dB
Channel 7: -0.8 dBmV 36.8 dB
Channel 8: -1.2 dBmV 36.8 dB

US:
Power Level:
Channel 1: 45.5 dBmV]]> http://www.dslreports.com/forum/OK-Modem-dropping-but-not-losing-lights-27717546 Sun, 11 Nov 2012 17:20:25 EDT