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Re: Uptime and Reliability - Utah business needs voice solution said by forumsviewer:I realize that this thread is a bit aging but I would love to get some more input.
As many have said, i've looked at several hosted solutions and they are around $30 to $40 per user which does not include minutes. Then $0.02 a minute inbound and $0.02 a minute outbound domestic. Also 3 year contracts seems to be normal with hosted. If it comes down to being super reliable and robust, then the price isn't a concern, but it seems steep as the company grows.
Seems to me reading back through it that you have lots of input, including "don't go with a hosted platform", which you are still looking at.
Inexpensive and highly reliable don't go together. Since you keep focusing on pricing rather than quality can we infer that pricing is more important? |
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 TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
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said by forumsviewer:I realize that this thread is a bit aging but I would love to get some more input.
As many have said, i've looked at several hosted solutions and they are around $30 to $40 per user which does not include minutes. Then $0.02 a minute inbound and $0.02 a minute outbound domestic. Also 3 year contracts seems to be normal with hosted. If it comes down to being super reliable and robust, then the price isn't a concern, but it seems steep as the company grows.
I don't think you've contacted AcroVoice yet, which would be a great way to get input that differs from what you've just stated.
I can tell you right now that rates are for overall system capacity, not per user, there's no per minute cost for inbound calls, and no contract whatsoever.
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lorennerol - I'm trying to keep my mind opened. However, price is not my primary concern. It is actually one of my least concerns. That is why i've even been looking at hosted solution (more money, but more reliable?? but I lose control). |
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 nunyaWho is John Galt?Premium,MVM
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I hate to sound like an asshole here, but I will anyway. If money isn't a concern, and reliability is; you need to just call "the phone company".
I'll explain a little further: maybe not "the phone company", per se, but a wireline or PRI trunk solution would be up your alley in this case.
On site, I would suggest a self hosted asterisk system (or other VoIP PBX) to either work with your existing phones or any VoIP phones of your choice. VoIP on LAN is way different than VoIP over WAN.
Of course, with an asterisk system on site, you can migrate or implement VoIP trunking at your leisure if you should decide to do so down the road.
VoIP trunking isn't for everyone, especially when critical inbound services are involved. There WILL be the occasional glitch.
I was an early adopter of VoIP. I only used it for outbound trunks up until recently for my own business. Now I am 100% VoIP. I am willing to accept the minor glitches in exchange for major savings.
VoIP isn't for everyone. I have one particular customer who had to be 100% VoIP. Had to. Couldn't be talked out of it. After a few short months, he was emailing or calling almost daily to complain of dropped calls and poor audio quality (IMO it was the ISPs fault).
I finally told him that I would be happy to keep taking his money, perhaps it might be time to think about going back to POTS. But when it came time to pay for that POTS service, voip wasn't so bad after all. I finally got him set up with a different provider, and things seem to be much better now.
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