TrevIP Telephony AddictPremium
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Re: Uptime and Reliability - Utah business needs voice solution
I wouldn't mind providing you a quote for AcroVoice services if you'd like to contact me through private messaging. We are a Canadian-based small business and have been providing service to US businesses for some time now.
We would provide a fully managed voice solution (you provide the Internet connection), along with fully managed phones. Unless you're expecting a high volume of callers waiting in a queue for an agent, you'll certainly find the pricing much better than your option 1. I have no idea of the details of your second option so I cannot provide a comparison.
I wouldn't suggest running your own PBX unless you are willing to take on responsibility of making sure everything works well. With a fully managed solution, your provider is in a much better position to guarantee things work well as they maintain control over every aspect. A decent hosted provider would also have a backup plan in place to ensure that a single server failure will not take down your phone system. Obviously to do this yourself, your costs and administrative overhead would double as you have to maintain your own redundant servers.
Another thing you might want to consider is the availability of a phone book listing and the ability to ensure your name displays with outbound calls. This is something that not all carriers support and is often important for a business.
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