TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:2 Reviews:
 ·Optimum Online
| reply to limegrass69
Re: [help] What does it take to get some support from this compa I suspect any service level agreement with any company will exclude outages due to Force Majeure. They are really for outages under normal circumstances.
For Lightpath
From Lightpath's SLA
said by »optimumlightpath.com/documents/1···/sla.pdf :No credit allowance will be made for:
a. Interruptions caused by the negligence of Customer or others in the use of Service.
b. Interruptions due to the failure of power, equipment, systems or connections not provided by Lightpath under this Agreement.
c. Interruptions during any period when Customer has released the circuit for maintenance or rearrangement purposes or for the implementation of a Customer order.
d. Interruptions which continue because of Customer’s failure to authorize replacement of any element of the Service.
e. Interruptions due to force majeure events.
f. No trouble found or where the fault of the trouble is undetermined.
said by »optimumlightpath.com/media/C_TC_···riff.pdf :Force Majeure: Lightpath shall not be liable for any failure or delay in performance caused by anything or event beyond its control such as, but not limited to, acts of God, labor disputes, natural disasters or the actions of a third party.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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| Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet. |
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TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:2 | Giving the customer at least some credit certainly makes sense for good customer relations. |
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 IllIlIlllIllEliteDataPremium
join:2003-07-06
Hampton Bays, NY
kudos:7 | reply to limegrass69
said by limegrass69:Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet.
a microwave PTP link would be great.
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Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata |
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| said by IllIlIlllIll:said by limegrass69:Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet.
a microwave PTP link would be great. They actually had that in my building. A bunch of PTP microwave dishes on office buildings that connected to a central location -- bypassing the phone and cable companies. The company that ran it (Teligent) failed. I'm glad we never signed with them!! The hardware is still up there on the roof. |
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