dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
14

limegrass69
No Whammies
join:2008-05-28

limegrass69 to TheWiseGuy

Member

to TheWiseGuy

Re: [help] What does it take to get some support from this compa

Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet.
TheWiseGuy
Dog And Butterfly
MVM
join:2002-07-04
East Stroudsburg, PA

TheWiseGuy

MVM

Giving the customer at least some credit certainly makes sense for good customer relations.

EliteData
EliteData
Premium Member
join:2003-07-06
Philippines

EliteData to limegrass69

Premium Member

to limegrass69
said by limegrass69:

Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet.

a microwave PTP link would be great.

limegrass69
No Whammies
join:2008-05-28

limegrass69

Member

said by EliteData:

said by limegrass69:

Coincidentally, my rep just called. She said that they are planning to honor their SLA in some way -- they're just not sure how things will be calculated yet.

a microwave PTP link would be great.

They actually had that in my building. A bunch of PTP microwave dishes on office buildings that connected to a central location -- bypassing the phone and cable companies. The company that ran it (Teligent) failed. I'm glad we never signed with them!! The hardware is still up there on the roof.