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bionicRod
Funkier than a mohair disco ball.
Premium
join:2009-07-06
united state
kudos:2

1 recommendation

reply to icex

Re: What to charge customer for changing their mind?

If you had a written list of prices and it clearly says $75 for virus removal, and she was aware of this list and approved the work, she wouldn't have cause not to pay you. If she either didn't know about the price or assumed the work was to be included in the $185 labor you originally quoted and she ultimately declined that labor...I don't know man. I feel for you but I could see her side too. You might try waiving the $25 estimate fee and go for just the $75. I think whatever you have documentation on is what it's going to have to be. Either way good luck to you.

EDIT: Why do I suddenly have The People's Court theme going through my head?