said by PCInTech:
Got my new modem SB6141 provisioned in less than 3 minutes from TWC Syracuse (not including hold time of 20 min.) Hooked up my new modem up w/ a splitter so I could call them on my own VoIP and all was good.
You are lucky on the hold time. I had to wait an hour and 10 minutes (Raleigh, NC market). That being said, once someone finally answered, the process for activating my new modem was painless (as it should be... all you really have to give them is the MAC address of the new modem).