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united state

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Cable channel changing slow in Queens, NY

#1- Today I have noticed that changing the channels is quite slow here in Queens, NY. I wonder if anyone else is experiencing the same thing.
#2- Also, I hit the ON DEMAND on the remote by mistake and the black box saying "LOADING," would not go away. I couldn't switch channels, etc. I had to unplug and the plug in again to get the re-boot in order to get back to normal. How do you ever get out of that ON DEMAND "Loading" black box that never seems to go away?
#3- Where is my profile on this forum where I can see my email address, etc.?

Thanks any help.