Topic 'Re: [DSL] VDSL - 25/7 Congestion' in forum 'TekSavvy' - dslreports.com

Re: [DSL] VDSL - 25/7 Congestion

Mon, 07 Jan 2013 18:58:33 EDT

TSI Andre posted : Marc posted on another thread... FYI... »Re: [DSL] Network congestion tonight?

Re: [DSL] VDSL - 25/7 Congestion

Mon, 07 Jan 2013 15:43:09 EDT

TSI Andre posted : Hi guys,

I have requested to see if I can get my hands on a list of upcoming Network Upgrades and their ETA... Stay Tuned for updates.

Cheers,

Andre

Re: [DSL] VDSL - 25/7 Congestion

Mon, 07 Jan 2013 15:18:27 EDT

keltron posted : also looking for comments or update from TSI

Re: [DSL] VDSL - 25/7 Congestion

Sat, 05 Jan 2013 19:42:54 EDT

UnixMan posted : TekSavvy, can somebody comment the issue and shed the light on any upcoming plans to finally fix this?

It seems like it's going to be ignored as a major problem. If so, then there should be an option for customers to pay up to $60 (in my case 2x$60) for such "up to" service!!!

Re: [DSL] VDSL - 25/7 Congestion

Fri, 04 Jan 2013 23:09:11 EDT

zacron posted : Bell's network seems to have an issue at the AGGREGATION point in the centre. For two or three days it's major packet loss.

Z
--
"Recognize, Realize, and Repent"

Re: [DSL] VDSL - 25/7 Congestion

Fri, 04 Jan 2013 22:02:27 EDT

sunnyd71 posted : Does the crtc have any hearings or proceedings scheduled for this topic (interconnection rates) currently?

Re: [DSL] VDSL - 25/7 Congestion

Thu, 03 Jan 2013 06:32:25 EDT

jmck posted : dupe.

Re: [DSL] VDSL - 25/7 Congestion

Wed, 02 Jan 2013 19:32:01 EDT

Mike2009 posted :

said by jmck:

said by dillyhammer:

said by crazypants:

customers are paying $68 a month and they should get a reasonable up-to speed.

For every DSLr user that would come here and lambast TSI for a weak connection, there are 20 Gramma Jones's and 20 Uncle Bobs that'll pay $68 a month every month without ever looking at their bill and be thoroughly ignorant of what they're getting for that $68. They connect. They get their email. They look at their Facebook. They're happy. That's it that's all.

Customers like us that are analyzing every bloody bit byte and baud are a total pain in the ass and barely worth the trouble.

Mike

i don't really think that is TSI's target market. it's also really bad form to oversell a service, this isn't the 90s anymore.

Their customer base changed when they started advertising on billboards, buses and on TV.

Re: [DSL] VDSL - 25/7 Congestion

Wed, 02 Jan 2013 19:10:30 EDT

crazypants posted : Yeah I think we all agree that you are better off staying with Teksavvy's just for the awful 125GB cap and $80 Max for overage which would pay for a 2nd TSI account!

Re: [DSL] VDSL - 25/7 Congestion

Wed, 02 Jan 2013 15:52:36 EDT

keltron posted : I still think I'll make the speed upgrade from my 5mbit profile instead of switching to a Bell profile.

I can probably still live with the Teksavvy bandwidth inconsistencies as they are offset by Teksavvy's overage policies - Bell's max overage charges are 125GB and $80 Max (vs Teksavvy's 200GB and $20 + off peak hours)...

Bell's ability to give me true to speed will just bring me closer to their max cap :o

Anyone disagree with my reasoning?

Re: [DSL] VDSL - 25/7 Congestion

Wed, 02 Jan 2013 08:44:41 EDT

jmck posted :

said by dillyhammer:

said by crazypants:

customers are paying $68 a month and they should get a reasonable up-to speed.

i don't really think that is TSI's target market. it's also really bad form to oversell a service, this isn't the 90s anymore.

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 14:30:26 EDT

Calmuser posted : Hmm, this is still going on?

Still in my deciding mode on who to switch too when my Bell promo rate ends.

This congestion issue does not bode well in my book...

Would of prob gotten my neighbour to switch too, but not with these issues.

Maybe I should consider *shudder* Acanac!

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 11:21:29 EDT

crazypants posted : My main internet activity is live tv streaming in the evenings. I would be happy with 12-15 meg during prime time because it would be enough for this purpose, but the fluctuations in the bit rate causes constant buffering. I myself don't download because there's nothing worth downloading IMHO.

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 10:32:19 EDT

morisato posted : Myself i don't really Mind getting 12-15 meg During prime time in the slighest I consider that Perfectly acceptable UP to speeds. i do all my downloading in the free window anyways. Packet loss is not an issue for me atm if it becomes one and affects my voip or gaming then tek will have a mad me until then i am good p:)
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 09:59:05 EDT

Phibian posted : True, but... Grammas and Uncles also get unhappy when their VoIP is choppy (and more and more of them are using VoIP). They just don't understand why it is choppy.

Also don't forget that lots of them are only with TSI because the techies amoung us as telling them to sign up with TSI. Given no external input who do you think the Grammas and Uncles will go with? That's right, Bell or Rogers (at least around here). Most of them will have never heard of TSI otherwise.

I don't demand perfection from TSI. I demand a reasonable effort to to their best for their customers. I work with technology and I understand that things happen. But if the lines are saturated to the point that it is causing problems (albeit minor ones for now) for all of their DSL customers (who until recently where the meat and potatoes), and probably still represent the bulk of the techies, I think that needs addressing.

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 09:56:38 EDT

crazypants posted : With the way the internet is going today (more YouTube, Hulu, Netfix, HD content etc.), customers are not just using the internet for email and social media anymore. TSI got it so bad by customers on the cable side when areas were chronically congested. TSI Marc himself said that the focus is on cable, so DSL is a back burner issue.

I think you would agreed that the issue with customers on the incumbent networks is they hit the overages and just silently pay the bill whatever it is. TSI customers demand more because we use more and were fed up with paying the incumbents for exceeding the caps.

Re: [DSL] VDSL - 25/7 Congestion

Tue, 01 Jan 2013 09:17:07 EDT

dillyhammer posted :

said by crazypants:

customers are paying $68 a month and they should get a reasonable up-to speed.

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 20:55:08 EDT

crazypants posted : Since this is the case, shaded's point is a valid one. If TSI can't afford to upgrade and is losing money, then there should be a stop sell. They can't keep on accepting new accounts if they are aware of this congestion. I do sympathize with TSI, but customers are paying $68 a month and they should get a reasonable up-to speed.

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 19:05:39 EDT

zacron posted : It has to do with aggrigate bandwidth on bell's network... the problem is simply that bells per-megabit cost is incredibly excessive and anti-competitive. Unfortunately, the truth is that TSI must be loosing alot of cash in this one.

Until the CRTC sets reasonable rates, there probably wont be any upgrades soon. The cost is greater than the 79.99/mth they get now.

My $0.02
--
"Recognize, Realize, and Repent"

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 17:22:18 EDT

crazypants posted : Good question. People thought it was only them since they didn't see any issues on the forum.

TSI said nothing will be done until the rates were lifted. Does this mean that it is immediate or do we have to wait for upgrades to go through in time?

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 16:11:57 EDT

crazypants posted :

said by zacron:

I am getting 2.5mb/1mb on a 25/10 connection... Yet when I switch to a bell login it's all hunky dory... have the AGAS lines been balanced out yet?

I'm using the Bell login and teksavvy login from within 10 minutes of each other and there is a BIG difference. This is not even at peak time. The multi-thread and download tests tell the true quality of TSI. DL test done at »www.thinkbroadband.com

475KB/sec Teksavvy Login
2.9MB/sec Bell Login

Doc1.docx.zip 96,877 bytes

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 09:32:14 EDT

Mike2009 posted : Interesting. If more people figure this out I'm sure they'll move their service to Bell. I'm not going anywhere at this point but it's the second major congestion issue I've gone through with Teksavvy in the past 3 years or so.

Re: [DSL] VDSL - 25/7 Congestion

Mon, 31 Dec 2012 06:15:48 EDT

jmck posted : I'm confused why TSI continues to even sell DSL? You'd think they would hold off until new capacity was added.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 23:26:08 EDT

HiVolt posted : Well it's been a while since I tested, but I still can't hit 25meg down on the single threaded tests in peak hour... This is on Sunday 30th, 11:20pm

On a Bell login, no problems...

--
F**K THE NHL. Go Blue Jays 2013!!!

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 21:36:24 EDT

UnixMan posted : For my MLPPP I'm using two separate phone lines (two modems) bonded by a Cisco router. All equipment is directly connected to the demarc point in my basement with short cords. Here is my ping from the Cisco router to the next hop which is a TekSavvy gateway:

router#ping 206.248.154.106 repeat 100
Type escape sequence to abort.
Sending 100, 100-byte ICMP Echos to 206.248.154.106, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!
Success rate is 98 percent (98/100), round-trip min/avg/max = 20/26/144 ms
router#

As you can see there is 2% packets loss as well. Again, it happens only between ~7PM and 12AM every day.

I don't really know how to fight all these ISPs to provide high quality service to their customers. I would suggest mister TSI Marc & company to apply more power into solving lots of technical problems like this congestion, broken CS with extremely long hold time etc. instead of focusing teenagers' attention on BS like Copyrights.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 21:01:31 EDT

Mike2009 posted : Hmmm... better results with Speedtest.net.

[att=1]

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 21:00:29 EDT

Phibian posted : It really seems to fluctuate a lot. Sometimes things are fine sometimes not so much. If they are running close to capacity it would likely depend on the particular link that a given customer is on at the time. Some links might be saturated and others not (right?).

I've got smokeping running from my router to the TSI gateway (next hop) as well as a range of other hosts. I've also got the reverse setup (external system with smokeping running) and it sees the TSI gateway just fine (no packet loss) but getting to my IP I get the ~2% loss again. So it looks like the issue is in the Bell link area of things.

Given that I never used to have packet loss issues and others seem to be seeing similar loss I assumed that it was due to capacity issues on the links. My line stats are fine (loads of room to spare). The issues also come and go with the time of day (again suggesting capacity issue rather than line problems). Does it make any difference if I'm running in MLPPP mode versus someone who's not (I think I saw that you're not these days)? I vaguely remember reading something about all MLPPP connections being routed over one link? That doesn't sound right to me but I'm not an expert in that area.

My thinking is that TSI is purposefully running (too) close to capacity and waiting for the CRTC descision to come down before ordering more links. While I can understand that they are between a rock and a hard place I also don't like having my VoIP go choppy on me due to packet loss.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 20:49:45 EDT

UnixMan posted : Here is my result at ~9:30 PM. Note, this is double 25/10 connection. If it's not peak times I'm getting ~48/8 (slow upload because of distance to the crappy IKNS remote). I'm in GTA, not Montreal.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 20:43:46 EDT

Mike2009 posted : My speeds suck every night for many months now. This is on a 19 meg profile.

This is what my speeds look like during the daytime.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 20:24:18 EDT

Guspaz posted : Not seeing any congestion issues at 8:20 PM:

--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 20:06:50 EDT

UnixMan posted : +1

I've been seeing such congestion since first day I switched to 25/7 last summer. I just never complained. I have the same configuration as Phibian (double 25/10 mlppp). It seems to me it's happening to all TekSavvy customers and only at peak hours of the day. So, what Bell/TekSavvy lifted last week is still a question.

Re: [DSL] VDSL - 25/7 Congestion

Sun, 30 Dec 2012 19:41:51 EDT

Phibian posted : Still seeing an average of 2% packet loss over the past 10 days. Seems to be only during peak times and is not due to saturation on my end (dual 25/10 mlppp with fairly light usage).

Can you confirm that this is now no longer related to the Bell links? Or is there still a capacity issue at certain times of the day?

Re: [DSL] VDSL - 25/7 Congestion

Sat, 29 Dec 2012 21:23:32 EDT

TSI Marc posted :

said by MaynardKrebs:

said by TSI Marc:

said by HiVolt:

Marc (or Gabe), have you heard if Bell has lifted the rate limiting yet?

Next week

Your answer is imprecise - which is atypical of an engineer....but then again you didn't go to Skule(tm)

Which is it:

a) You're going to hear from Bell next week IF they're fix the rate limiting sometime in the future (ie. when hell freezes over)?
or
b) Bell will have the problem fixed next week?

It was lifted last week.
--
Marc - CEO/TekSavvy

Re: [DSL] VDSL - 25/7 Congestion

Sat, 29 Dec 2012 21:20:47 EDT

swiftex posted :

Re: [DSL] VDSL - 25/7 Congestion

Sat, 29 Dec 2012 21:18:48 EDT

zacron posted : I am getting 2.5mb/1mb on a 25/10 connection... Yet when I switch to a bell login it's all hunky dory... have the AGAS lines been balanced out yet?
--
"Recognize, Realize, and Repent"

Re: [DSL] VDSL - 25/7 Congestion

Fri, 28 Dec 2012 01:22:52 EDT

TwiztedZero posted :

said by jmck:

$fontbg Redacted? $Fontbg

Fixed that for you :p

Re: [DSL] VDSL - 25/7 Congestion

Fri, 28 Dec 2012 00:34:32 EDT

jmck posted : deleted.

Re: [DSL] VDSL - 25/7 Congestion

Thu, 27 Dec 2012 20:05:14 EDT

MaynardKrebs posted :

said by TSI Marc:

said by HiVolt:

Marc (or Gabe), have you heard if Bell has lifted the rate limiting yet?

Next week

Re: [DSL] VDSL - 25/7 Congestion

Thu, 27 Dec 2012 09:01:37 EDT

myriad007 posted : So I guess, (having read through this thread) that this is why my VSDL performance has been slowly getting worse and worse over the last month or so? When I upgraded I was getting 20Mb/s, but the best I get now is 10 on a good day.

[att=1]

Re: [DSL] VDSL - 25/7 Congestion

Wed, 26 Dec 2012 13:50:08 EDT

keltron posted : any updates on this? I am also waiting to order

Re: [DSL] VDSL - 25/7 Congestion

Fri, 07 Dec 2012 10:37:56 EDT

HiVolt posted : Yeah, when I tested a few weeks ago I was noticing about 1-2% packet loss as well.

Seems to jive with what others are seeing.

Re: [DSL] VDSL - 25/7 Congestion

Fri, 07 Dec 2012 10:29:15 EDT

Phibian posted : Over the past ten days I've got an average packet loss of about 2%. Sometimes it is fine, sometimes it is pretty bad (bad enough to impact VoIP call quality). I'm on MLPPP in case that matters. Would be nice to get this resolved.

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 20:57:04 EDT

crazypants posted : The ping -n 100 -1000 tests I've done:

Packets: Sent = 100, Received = 98, Lost = 2 (2% loss)

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 17:34:40 EDT

Guspaz posted : There is some packetloss. It's hard to measure because it seems to be primarily on large packets. So you could ping something at the default packet size until the cows come home and that doesn't have any problems, but then you run a speed test and can visually see stalls caused by packetloss. While working with wireshark yesterday, I also saw some TCP retransmits despite not being able to spot any packetloss via standard pings.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 16:54:16 EDT

jmck posted : just curious, while bandwidth is being starved, is there any packet loss?

i need to dump cable because of the pathetic 1mbit upload and i'm ok with going down to 10-15mbit at peak as long as there's no packet loss or latency increase.

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 16:40:27 EDT

HiVolt posted : Ok, cool. Hope that helps.

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 16:04:51 EDT

TSI Marc posted :

said by HiVolt:

Marc (or Gabe), have you heard if Bell has lifted the rate limiting yet?

Next week
--
Marc - CEO/TekSavvy

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 14:39:09 EDT

HiVolt posted : Its getting silly, to be an issue for so long...

I wonder if I can get teksavvy to modify my account that I have no dsl login, just sync and reduce the price... I wont be using any bandwidth, i'll use a Bell login.

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 13:52:09 EDT

Guspaz posted : Yes, there still appears to be nightly congestion on the 25/7 service. Last night the max downstream was down from 25 to 17, but services were impacted worse than that indicated; neither TwitchTV nor YouTube could stream without buffering.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: [DSL] VDSL - 25/7 Congestion

Thu, 06 Dec 2012 13:39:19 EDT

Dufus posted : Is congestion still an issue?
Those of us on the fence waiting to order would like to know! :-)