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drewfar

join:2002-10-01
m4y1r1

TekTalk Voice Codec

I was hoping someone in here from Teksavvy could chime in, I was wondering which Voice Codecs were supported by TekTalk?

Additionally, what is set up by default on a TekSavvy purchased SPA2102?

I have some family set up on TekTalk and one of the things that has been mentioned is that a high pitched female voice sets off a DMTF tone as if someone pressed a number on the phone. This would seem to indicate to me that a codec with compression such as G729 is set as the default on the device.

The web interface seems to not be available on the device so I can't even check this myself, like it's been disabled by TekSavvy. TekSavvy can obviously push config to the device as they've had a couple of changes since they got the service.

Any input on the codecs and why the web interface seems to be locked down?

Cheers



TSI Support1
TSI Support
Premium
join:2009-09-28
Chatham, ON
kudos:1

Hello drewfar,

We default to the G711u codec with our ATAs on TekTalk.

In regards to the Web-UI being password protected, this is a decision made by our procurement department and management. Part of the reason this was decided was because there are too many settings in the ATA that can be changed that will negatively affect the service. In the past we had unlocked ATAs and it seemed like we ended up having to replace too many of them. Things like customers trying to update the firmware can cause the TekTalk service to never work again because it's a custom firmware.

I apologize for any inconvenience but this was viewed as being the best solution for that.

Regards,
TSI Rizwaan
--
TSI Support - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


toro

join:2006-01-27
Scarborough, ON
kudos:6
Reviews:
·Rogers Hi-Speed
·Bell Sympatico
reply to drewfar

It's a common issue in Linksys SPAxxxx adapters called talk-off and there are some tweaks that can help with it. However since TSI controls the configuration, they are the ones that need to apply it.
See these threads:
»[General] Random DTMF Tones
»[VoIPo] DTMF tones galore....
--
Providers: voip.ms, freephoneline, smartcall.ro through asterisk. Hardware: Vonage VDV21, Moto VT2x42, Linksys SPA series, Grandstream HT series, Panasonic KX-TGP5x0
»www.voipfan.net


phabsch

join:2011-11-28
Waterloo, ON

Ha! My wife has been complaining about this recently. She often hears it while talking with her mother. I've never experienced it though. Good to know it's actually happening to others as well.

It would be great to get this addressed.


Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12

The settings they need to change are:

DTMF Process INFO = No
DTMF Process AVT = No
DTMF Tx Method = InBand



drewfar

join:2002-10-01
m4y1r1
reply to drewfar

Thanks for all the input, guys!

Any comment from TekSavvy on this?

I keep hearing that this is quite annoying for them amongst other things, and I get comments like "I'm not sure if this internet phone thing is the right way to go".


Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12

Feel free to visit us in the »VOIP Tech Chat forum and we can suggest some service providers without that issue.