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Stewart

join:2005-07-13
kudos:30

1 recommendation

reply to forumsviewer

Re: Uptime and Reliability - Utah business needs voice solution

If your main number is toll-free, choose a provider who is his own RESPORG. You will have two levels of redundancy.

First, if your calls normally come in by SIP, they can fail over to your PRI, should your Internet connection go down. Or, vice-versa. Or, if your entire system suffers a disaster, calls could be sent to a different physical location, to personal cell phones, etc.

Additionally, if the underlying carrier has an outage, the provider can instruct the SMS/800 system to route calls via a different carrier. This will work even if your provider's data center has been struck by a disaster, as long as you have a way to reach him and he has a working Internet connection.

Unfortunately, there is no way to get such redundancy for local numbers. If the CLEC's switch fails, you're out of luck. However, if just your PRI goes down, e.g. by an errant backhoe operator or a drunk driver hitting a telephone pole, the CLEC can route your calls via SIP, analog lines, or cellular.

rblizz

join:2001-12-16
North Richland Hills, TX
said by Stewart:

Unfortunately, there is no way to get such redundancy for local numbers. If the CLEC's switch fails, you're out of luck. However, if just your PRI goes down, e.g. by an errant backhoe operator or a drunk driver hitting a telephone pole, the CLEC can route your calls via SIP, analog lines, or cellular.

First, CLEC switches almost never fail -- this is why CLEC switches use the five nines (about 5 minutes a year of downtime) as a standard. Second, CLECS can and do offer Emergency Call Forwarding (sometimes free of charge, depending on the scope of the emergency) and Temporary Call Routing. If a telephone pole goes down, or an errant backhoe digs up a telephone line, there's a good chance it's going to clip your cable or (especially) DSL line also (as they usually run in the same ditch or on the same pole).