said by will2km:
Thanks. But is this docsis hardware or firmware related?
You could be looking at both. Are you having disconnects every few hours or so?
I have friends not far from you (same POI I think, but hard to know now with Comstock in the mix) have had issue with their modems, same as yours, disconnecting every few hours and then reconnecting. This is a firmware issue, however, the terrible speeds you are experiencing looks like local node congestion which can be combated with a DOCSIS 3 modem.