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reply to CYYZ

Re: [Express] Possible to get a good internet deal?

So what you are telling me yyzlhr is that 2 weeks ago when I was cancelling my TV service of 25 years, when the rep asked if there was anything he could do to keep me as a customer I should have said I wanted a good deal on the internet service. Then called in next week and cancelled the TV service and kept the internet.

Too bad, I suppose I could cancel the cancellation order, wait until next month and cancel again and try to get the internet deal.

Pretty darn pathetic a person has to go through this kind of crap to just get a deal that is competitive.


Scarborough, ON
I was unaware you called in cancel. I thought you called in to ask what deals they could offer you. Generally when you tell them you want to cancel and you mention price as the reason it generally gets the ball rolling. I've never had reps withhold deals from me using this tactic.