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technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to CYYZ

Re: [Express] Possible to get a good internet deal?

said by CYYZ:

What are the chances if I called in and asked for the express package with 250GB for 45 + Tax including the modem rental?

If they do give you that deal, don't expect it to 25mbps, it might 12 or 18mbps from what I have seen around here.

You don't have to wait a month.
Another way to get the deal is just say you were offered that deal earlier but you rejected it and now that you've thought about it you want to get that deal since it was a pretty nice deal. Make it sound that you are sincere and they will pass you on to retentions and you can get that deal from them. If your internet is still active you are still their customer and they will give you a good deal to keep you and they will cancel the cencel order, cancel orders never get processed right away and they know that so they can easily give you the deal to keep you.

aibojk

join:2004-05-25
Richmond Hill, ON
said by technocar2:

said by CYYZ:

What are the chances if I called in and asked for the express package with 250GB for 45 + Tax including the modem rental?

If they do give you that deal, don't expect it to 25mbps, it might 12 or 18mbps from what I have seen around here.

You don't have to wait a month.
Another way to get the deal is just say you were offered that deal earlier but you rejected it and now that you've thought about it you want to get that deal since it was a pretty nice deal. Make it sound that you are sincere and they will pass you on to retentions and you can get that deal from them. If your internet is still active you are still their customer and they will give you a good deal to keep you and they will cancel the cencel order, cancel orders never get processed right away and they know that so they can easily give you the deal to keep you.

The 300GB Express package is still available (promo price is about $55+tax). You can only get it from retention. The retention rep told me the speed is exactly the same as Express. He said he put the speed 25/2 on my file to assure me. Having said that some people with this package are still stuck at 12Mbps.

bt

join:2009-02-26
canada
kudos:1
said by aibojk:

The retention rep told me the speed is exactly the same as Express. He said he put the speed 25/2 on my file to assure me.

And the reps are always 100% correct and never lie...

Poser

join:2002-07-28
reply to aibojk
If they offered that openly - I would still be a customer of Rogers. Counting down to December 5th when I can become a Teksavvy user!!!

aznnorth

join:2012-11-17
reply to bt
said by bt:

said by aibojk:

The retention rep told me the speed is exactly the same as Express. He said he put the speed 25/2 on my file to assure me.

And the reps are always 100% correct and never lie...

I heard about this new speed pack and asked tech. They said it was true and added the code to my Express. At least for me it works. I've been getting min. 25/2 speed and with speed booster... I see speeds ranging from 25/2 peak hrs to 60's/2 in early am mornings. Guess it's diff. for everybody.

bt

join:2009-02-26
canada
kudos:1
said by aznnorth:

said by bt:

said by aibojk:

The retention rep told me the speed is exactly the same as Express. He said he put the speed 25/2 on my file to assure me.

And the reps are always 100% correct and never lie...

I heard about this new speed pack and asked tech. They said it was true and added the code to my Express. At least for me it works.

Is that with the 300GB cap, though? Because with the regular cap the speeds definitely are real.

aznnorth

join:2012-11-17

3 edits
Regular cap, 80GB. Oh, yea.. forgot. They need to add the right speed code onto your account. They screwed up at first as client care added the wrong speed code (an old grandfathered code) and complained to tech. They said you need the right speed code. I too, was getting speeds like 10-12/2 right after the change. Then tech got the right code, the modem rebooted and then started getting 25/2 speeds. I wonder if that has affected your speeds? They need to find the code that states 25/2 for 300GB promotion. Sometimes they dont look and we all know client care sucks. Tech had to tell client care what to put. For the regular Express 80GB, 25/2 the actual code is wm3.

Current 80GB express, speedtest.net.

»www.speedtest.net/result/2315559950.png