Topic 'Re: How to discourage customer complaints' in forum '' - dslreports.com

Re: How to discourage customer complaints

Sun, 18 Nov 2012 14:39:50 EDT

anon posted : hundred of thousands id imagine!!
hoping to get stabbed and get millions and perhaps free internet for life!

Re: How to discourage customer complaints

Fri, 16 Nov 2012 07:06:17 EDT

skeechan posted : Don't worry, they're agents for Obamacare now.

Re: How to discourage customer complaints

Fri, 16 Nov 2012 03:59:37 EDT

equivocal posted :

said by ITALIAN926 :
Doctors will get half, the lawyers the other half.

And the IRS will get half.

Re: How to discourage customer complaints

Fri, 16 Nov 2012 02:54:07 EDT

kamin posted : Bwahahahaha. That made my night.

They'd charge you a fee if you didn't wash it before handing it back to them, as well as a fee if you did. :p

Re: How to discourage customer complaints

Fri, 16 Nov 2012 00:17:11 EDT

Kearnstd posted : I am not surprised that this happened in Philly.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 23:20:58 EDT

jc100 posted : We're sorry but at this time, we regret to inform you the free second shaking program has been discontinued. It has been replaced with the 50% coupon or a voucher for a beatdown instead.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 20:30:13 EDT

tcope posted : AT&T and Verizon only bend customers over and... well, you know. They don't shank people. Personally, I think I'd go with the knife in the back. At least it's an easier story to tell friends and family.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 20:27:52 EDT

tcope posted : Actually the person's attorney will. They get the company in on it by claiming incorrect hiring practices, improper training, not following training guidelines, etc. That get's TM into the suit. That is all that is needed... an allegation (it will get past any motion to dismiss). At that point TM's only option is to chip in money to settle.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 20:24:31 EDT

tcope posted : Sorry to side track but what killed McD's in that case was the internal memo's that they increased the temps (above where it was needed) just to keep people from being able to drink it in the building and getting free refills. Yeah, this tends to piss off a jury. It was shown that the temps were increase for this reason, that there was no good reason to have it that hot and that other locations temps were much lower.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 17:22:46 EDT

rradina posted : That explains why the burns were so severe and the recovery was so long. Our skin gets thinner as we age. My grandma is 92 and her skin is onion-peel thin. She lives with my mother who has two dogs. She has to be careful to always wear jeans around the dogs. If they jump up and scratch her leg, it shreds her skin. She heals very slowly and it takes months to heal. If she doesn't take antibiotics, it gets infected and it doubles the recovery.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 16:54:40 EDT

Metatron2008 posted :

said by jc100:

A coupon for 50% off your next bill upon receiving a second shanking equal or greater to that of the first.

That coupon sucks, I was hoping for a free second shanking! :(

Re: How to discourage customer complaints

Thu, 15 Nov 2012 16:25:32 EDT

Corehhi posted : Lady was something like 70 who got burned by the coffee and later on a court brought that award way down.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 16:23:52 EDT

Corehhi posted :

said by Linklist:

This could just be a new customer service pgm being tested out to discourage customer complaints in order to reduce customer service costs. :D

???? That's pretty much how Philly works, very violent place.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 15:51:36 EDT

antdude posted :

said by Linklist:

said by covfam:

guess you missed the :P emote at the nd of my reply :)

Yes. It didn't render as a graphic in your post.

Who needs images? :b

Re: How to discourage customer complaints

Thu, 15 Nov 2012 15:50:58 EDT

antdude posted :

said by covfam:

they sure that was tmobile and not AT&T or Verizon? :P

You're missing a word. :P

Re: How to discourage customer complaints

Thu, 15 Nov 2012 15:42:23 EDT

dnoyeB posted : LOL!

Re: How to discourage customer complaints

Thu, 15 Nov 2012 14:40:23 EDT

jc100 posted : A coupon for 50% off your next bill upon receiving a second shanking equal or greater to that of the first.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 12:53:55 EDT

koolman2 posted : She was parked, attempting to put cream and sugar into her coffee. Stupidity? Perhaps. She still didn't deserve 16% of her body to be burned and require skin grafts and two years of medical treatment for it.

»en.wikipedia.org/wiki/Liebeck_v.···taurants

Re: How to discourage customer complaints

Thu, 15 Nov 2012 12:51:51 EDT

koolman2 posted : »en.wikipedia.org/wiki/Liebeck_v.···taurants

3rd degree burns to 6% of her body and lesser burns to 16% of her body. The coffee was being served at 180-190 degrees Fahrenheit. That temperature is too hot. Sure, brewing temperature is 200, but measure your coffee sometime. Mine comes out in my pour-through at 170. Into my cup it loses some and is between 160-170.

McDonald's offered $800 for her $10,500 medical bills. She sued and tried to settle for current and anticipated future medical costs. McD still refused, so she took it all the way. She won that plus punitive damages.

She required two years of medical treatment to fully recover. The suit was not frivolous.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 12:43:11 EDT

DataDoc posted : She put the Styrofoam cup between her legs while driving. No "mis-information" there, just stupidity.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 12:16:46 EDT

Aranarth posted :

said by skeechan:

Doctors will get half, the lawyers the other half. Customer gets coupon. Yay!

Quoted for TRUTH.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 12:06:11 EDT

shortyd999 posted : lmbo :D

Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:55:16 EDT

Linklist posted :

said by Skippy25:

Your assumption is that he would get a big payout.

I know I for one, if on a jury, would not hold a company accountable for the stupidity of an employee unless there are documented or witnessed prior events reported to management that they choose to ignore and allowed the person to continue to work there.

I agree. Or if the employee was a convicted violent felon that they hired and knew of his past record.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:55:08 EDT

Skippy25 posted : That one made me belly laugh.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:53:19 EDT

Skippy25 posted : Your assumption is that he would get a big payout.

I know I for one, if on a jury, would not hold a company accountable for the stupidity of an employee unless there are documented or witnessed prior events reported to management that they choose to ignore and allowed the person to continue to work there.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:36:13 EDT

uteck posted : Here we go again...
That particular MickyDs was cited a number of times by the health department for serving the coffee at 200 degrees (12 degrees under boiling), and health regulations limit serving temp to about 160 if I remember correctly, the temp that most people find acceptable.

How does MickyD handle complaints about their coffee being too hot? They start a misinformation campaign about people not understanding that coffee is served HOT. T-Mo could learn from this approach.
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Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:24:19 EDT

skeechan posted : Doctors will get half, the lawyers the other half. Customer gets coupon. Yay!

Re: How to discourage customer complaints

Thu, 15 Nov 2012 11:03:25 EDT

juilinsandar posted : lmfao :D

Re: How to discourage customer complaints

Thu, 15 Nov 2012 10:59:24 EDT

King P posted :

said by covfam:

they sure that was tmobile and not AT&T or Verizon? :P

No, because the video would have had a NSFW tag on it, due to the graphic nature of the injury to customers rear-end.
--
My Music blog:
»www.zunetracks.net

Re: How to discourage customer complaints

Thu, 15 Nov 2012 10:56:03 EDT

moonpuppy posted : Doesn't matter. It's all still Philthladelphia.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 10:50:57 EDT

itguy05 posted :

said by BF69:

said by rradina:

I don't know how badly the person was burned in the famous McDonald's hot coffee incident

3rd degree requiring skin grafts but hey let's complain about the reward without all the facts.

Not really sure what purpose serving coffee at 190 degrees serves.

190 Degrees is the optimal brewing temp of coffee. As a coffee drinker (many times in the car) I've been spilled my share of HOT coffee. It hurts and you do whatever you have to do to get the hot clothes off the skin. Pull it away, take it off, whatever. I've also burned my mouth more times than I care to admit.

We should not reward stupidity...

Re: How to discourage customer complaints

Thu, 15 Nov 2012 10:31:11 EDT

BF69 posted :

said by rradina:

I don't know how badly the person was burned in the famous McDonald's hot coffee incident

3rd degree requiring skin grafts but hey let's complain about the reward without all the facts.

Not really sure what purpose serving coffee at 190 degrees serves.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 10:13:20 EDT

rradina posted : That's a pretty big gamble. If a vital organ is damaged and has to be removed or its function is impaired, this person could have millions of dollars in life-long medical care.

While there are "ambulance chasers", the cost of medical care in this country is seriously expensive. Depending on the misfortune, a person might need a million dollars settlement to cover their medical needs. Every situation is unique and injury lawyers certainly throw out lots of "what ifs" but when common diagnosis techniques cost thousands, and even basic outpatient procedures exceed $10,000, a million doens't go very far.

I don't know how badly the person was burned in the famous McDonald's hot coffee incident but I tend to believe that award was ridiculous. I believe it was a woman and I guess it's possible that her front was seriously scared to the point where she could no longer wear revealing clothing but that seems really extreme. Maybe if she was a model and that seriously impacted her ability to earn money but again, lots of stars have to align.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:57:04 EDT

fuziwuzi posted :

said by covfam:

they sure that was tmobile and not AT&T or Verizon?

You can tell it wasn't AT&T because the customer wasn't charged a fee for the knife.
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Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:45:49 EDT

Linklist posted :

said by Mike:

It is Philadelphia.

If he ONLY got stabbed I would consider that a win.

Actually, it was in a Philly suburb - Upper Darby.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:34:05 EDT

Mike posted : It is Philadelphia.

If he ONLY got stabbed I would consider that a win.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:23:47 EDT

Linklist posted :

said by covfam:

guess you missed the :P emote at the nd of my reply :)

Yes. It didn't render as a graphic in your post.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:21:28 EDT

covfam posted : guess you missed the :P emote at the nd of my reply :)

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:19:37 EDT

ITALIAN926 posted : Probably more, a lot of people would gladly role the dice and take a shank to the side for a Million bucks. Perhaps Tmo should now etch a warning into front window glass "entering this store puts you at risk for bodily harm" , You know, like how McDonalds had to put warning labels on all their coffee cups.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:11:16 EDT

Linklist posted :

said by covfam:

they sure that was tmobile and not AT&T or Verizon? :P

Watch the video at the ABC link in the story. Definitely T-Mobile.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:07:32 EDT

covfam posted : they sure that was tmobile and not AT&T or Verizon? :P

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:07:24 EDT

Linklist posted :

said by ITALIAN926:

Not really, that man is now a Millionare.

Yes, but how many people will now be reluctant to go in to a T-Mobile store to complain? :D
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Re: How to discourage customer complaints

Thu, 15 Nov 2012 09:05:47 EDT

ITALIAN926 posted : Not really, that man is now a Millionare.

How to discourage customer complaints

Thu, 15 Nov 2012 09:04:12 EDT

Linklist posted : This could just be a new customer service pgm being tested out to discourage customer complaints in order to reduce customer service costs. :D