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uteck

join:2009-12-30

reply to itguy05

Re: How to discourage customer complaints

Here we go again...
That particular MickyDs was cited a number of times by the health department for serving the coffee at 200 degrees (12 degrees under boiling), and health regulations limit serving temp to about 160 if I remember correctly, the temp that most people find acceptable.

How does MickyD handle complaints about their coffee being too hot? They start a misinformation campaign about people not understanding that coffee is served HOT. T-Mo could learn from this approach.
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DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC

She put the Styrofoam cup between her legs while driving. No "mis-information" there, just stupidity.



koolman2
Premium
join:2002-10-01
Anchorage, AK

She was parked, attempting to put cream and sugar into her coffee. Stupidity? Perhaps. She still didn't deserve 16% of her body to be burned and require skin grafts and two years of medical treatment for it.

»en.wikipedia.org/wiki/Liebeck_v.···taurants


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