 dnoyeBFerrous Phallus
join:2000-10-09
Southfield, MI
 ·Comcast
| I don't think they get a full pass I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'
Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor
man's wisdom [is] despised, and his words are not heard. " Ecclesiastes
9:16
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Reviews:
·Comcast
| said by dnoyeB:I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!?
If all their equipment is up and providing correct signals to a term end they would have no way of knowing if power came back up. They are hardly short changing people.. all you have to do is call in, it's not that difficult. |
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Reviews:
 ·T-Mobile US
·Sprint Mobile Br..
| reply to dnoyeB
said by dnoyeB:I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'
Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.
If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood?
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 Subaru1-3-2-4Premium
join:2001-05-31
Greenwich, CT | said by bobjohnson:said by dnoyeB:I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'
Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.
If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood? Hmm good one.
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It's NOT Ni-kon It's NE-KON!
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 IllIlIlllIllEliteDataPremium
join:2003-07-06
Hampton Bays, NY
kudos:7 | said by Subaru:said by bobjohnson:said by dnoyeB:I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'
Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.
If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood? Hmm good one. then it would be unfair to "blanket" an automatic credit of lets say for example one week when the outage was longer than that, of course unless CV decides to extend the credit for that longer outage on their own without the customer intervening.
my opinion, if these "scum bags" get their way and successfully sue CV, i can guarantee we will see the results of this passed on to the CV customers in one form or another for us to pay for it.
i say find these idiots and post their phone numbers in the "casual encounters" section of craigslist with a picture of some hot chick as retaliation for their lame-brain attempt of such a ridiculous and frivolous lawsuit.
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dnoyeBFerrous Phallus
join:2000-10-09
Southfield, MI Reviews:
·Comcast
| reply to dnoyeB
It seems like you all are resting on the idea that CV has no way to know when a node is down. I will have to take your word for that. I know for a fact that is NOT the case for Comcast. They know of each and every node you bring online and their techs can see if they are active or not from their computers... At least this is true if you have digital service.
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor
man's wisdom [is] despised, and his words are not heard. " Ecclesiastes
9:16
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Reviews:
·T-Mobile US
·Sprint Mobile Br..
| They all know when the whole node is down, it takes alot more investigating to find individual customers that are down, especially if a home is analog only with no internet or something like that... I'm only saying that in your example a blanket credit for your node is in order. In the event of a disaster where anything can and does happen from one house to the next it wouldn't make any sense to just give everyone the same credit, it would "short change" some people as they said in the PR.
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dnoyeBFerrous Phallus
join:2000-10-09
Southfield, MI Reviews:
·Comcast
| When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.
Sure, I suppose its possible someone turned off the power to their house on purpose.
My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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Reviews:
·T-Mobile US
·Sprint Mobile Br..
| said by dnoyeB:When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.
When you said node, I took it to mean the node as in Fiber optic node. I don't know the back office setup for the cable-cos but I have a feeling that it doesn't notify them if CPE is offline, if not they have to look at each individual account to see if the equipment is responding.
said by dnoyeB:Sure, I suppose its possible someone turned off the power to their house on purpose.
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said by dnoyeB:My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.
This is a money grab by some silly lawyer. I wonder how many TWC customers are gonna have to call in because they only got one day credit and were down for 2 weeks. While obviously not the perfect approach it is the most fair, unless people don't call in and get no credit. This is a no win situation for all the companies involved.
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Reviews:
·Optimum Online
| reply to dnoyeB
Cablevision was the first major ISP to say that all customers affected, whether through power or cable loss, would get a full refund for all days affected. That's not SOP.
It's like a car company saying "It was tough to get gas, so you only drove half a month, so you can pay 50% this month". |
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KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | reply to dnoyeB
said by dnoyeB:When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.
Sure, I suppose its possible someone turned off the power to their house on purpose.
My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.
None of those are Nodes it is not even the correct term. CPE is the right term. And how can CV tell a device with no signal from a device that is unplugged? If I unplug modem and cable boxes Comcast will see them as offline, but the signal is still reaching the house. They have no method to know an unplugged device from a single home with no signal.
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