·Sprint Mobile Br..
|reply to dnoyeB |
Re: I don't think they get a full pass
said by dnoyeB:When you said node, I took it to mean the node as in Fiber optic node. I don't know the back office setup for the cable-cos but I have a feeling that it doesn't notify them if CPE is offline, if not they have to look at each individual account to see if the equipment is responding.
When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.
said by dnoyeB:...
Sure, I suppose its possible someone turned off the power to their house on purpose.
said by dnoyeB:This is a money grab by some silly lawyer. I wonder how many TWC customers are gonna have to call in because they only got one day credit and were down for 2 weeks. While obviously not the perfect approach it is the most fair, unless people don't call in and get no credit. This is a no win situation for all the companies involved.
My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.