|reply to Expat_Trav |
Re: [IN] Cable Modem has Stopped Channel Bonding
Spent an half hour on with Technical Support (sic) yesterday evening who could not give me a straight answer as to what the cause of the problem was, is and continues to be.
It was claimed that a ticket had been raised with a higher level teir to investigate but could not get a ticket. when asked as to what the SLA ( service level agreement) i was told that he hadnt raised the ticket yet and couldnt give me a number.
i am now going to spend my 5th consecutive night on the phone to be fed more BS.
No one is helping, no one, is telling me the reason why my $65 dollar a month service is poor, no one is managing my expectations and because I am an informed customer I am quickly learning that simply no one simply cares.