HankSearching for a new FrontierPremium
|reply to bamaraid |
Re: Frontier trying to get more money again
I thoroughly agree. I would like to see the improvements that the claim they have made. Cutting speed/service back because the system is oversold is not the answer. In our area it is just not internet that we have issues with, but it is also there are problems on the voice side. Particularly with voice mail and 800 routing. It is not unusual when you dial an 800 series number that it is mis-routed, even when calling numbers assigned to Frontier.
Just thought I would throw this out there since I mentioned it earlier in the thread:
I went to my local Frontier office to ask about the $1.00 increase for the Internet on my November bill. I was told that it had increased by $1.00 because I was not locked into any term contracts for any of their services (and because the rate at which I'm being charged for Internet [$30.95/mo] is no longer offered.
I'm not sure if it makes any sense -- especially since I was put back on my original phone/Internet plan in August after complaining long enough. I guess I don't understand why I didn't see the $1.00 increase sooner?
At any rate, I added call waiting to my phone service and was told a little tidbit: If you want to add a SINGLE calling feature to your phone service, you have to do it in person because all of Frontier's calling features are almost always bundled into plans online.