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tcope
Premium
join:2003-05-07
Sandy, UT
kudos:2
reply to Skippy25

Re: How to discourage customer complaints

Actually the person's attorney will. They get the company in on it by claiming incorrect hiring practices, improper training, not following training guidelines, etc. That get's TM into the suit. That is all that is needed... an allegation (it will get past any motion to dismiss). At that point TM's only option is to chip in money to settle.