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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to Dunlop

Re: Teksavvy sucks

Yeah.. We obviously tell ppl what they need to do... I didn't get the full blow by blow on this one but this isn't one of those cases where we completely dropped the ball.. It's got to be something like he was offered something crazy and wanted to cancel mid way through the install, leaving us with a bunch of direct costs.. Just speculating though. I'm sure he's having a good laugh seeing these nice comments by anon ppl on here. *shrug* ppl are smart and can tell the difference I think. Lets let it play out. If we're wrong.. I'm happy to look into it further if it turns out to be a learning experience...
--
Marc - CEO/TekSavvy



pick a name

@videotron.ca

said by TSI Marc:

Lets let it play out.

Well that is a good way of looking at it. This way all people learn from it.

Maybe what he stated never happened? But no one seems to have denied it so far after 5 days, and someone who looked into the recorded calls etc.

Each failure (if it is one) will only serve to strengthen you in the long run.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

Yup..

I think we did look into it though... But then he changed the headline and install was lined up.. So we didn't keep at it, everything was and AFAIK, still is fine.. I'll double back to see if he was told though.. We do tell customers when they sign up.. But it's possible a mistake was made..
--
Marc - CEO/TekSavvy



zacron
Premium
join:2008-11-26
canada

said by TSI Marc:

Yup..

I think we did look into it though... But then he changed the headline and install was lined up.. So we didn't keep at it, everything was and AFAIK, still is fine.. I'll double back to see if he was told though.. We do tell customers when they sign up.. But it's possible a mistake was made..

FWIW, when I had my VDSL installed in Hamilton, I wasn't made aware that you'd need access to the Telecom Closet (even tho I did know this).
--
"Recognize, Realize, Recover and Repent"


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

how long ago was that?
--
Marc - CEO/TekSavvy



zacron
Premium
join:2008-11-26
canada

6-8 months ago


geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

FWIW, I was told a Rogers technician would show up at my house when I first signed up for Teksavvy. Rogers technician never showed up. Didn't get a call. Nothing. Had no Internet for at least 3 days if not more with no Internet access. I was so lucky to be able to tether off my 6GB data plan. If I didn't have it, GG NO RE.

Ya I may be adding fuel to the flame, but that's my experience. As they always say, people tend to remember the negatives and not the positives of someone.


AsherN
Premium
join:2010-08-23
Thornhill, ON

Did you call when the tech was a no-show after the window? Rogers is crap at letting TSI know about dropped appointments.