|reply to structuredav |
Re: [Other] advice on dealing with charter....2 year agreement u
Charter seems pretty hard nosed about their prices. We were customers for about 20 years also, first with just TV, then added internet about 2001.
We were on a 2 year contract that expired today. I had tried the local office but they said to contact Charter on-line for a better price. I tried that and got the standard rate, no deals. So, I tried Charter Direct - same thing, standard rate. Our 2 year rate was $114.81 and was to go to $147.04 as of today.
So, we switched to Uverse where we upgraded the number of TV channels considerably but lowered the internet from 15/3 to 12/1.5 at a monthly total of $110. There was some difficulty with our assigned link through the local VRAD which took a couple days for ATT to get straight. Their tech was very helpful and worked with their tier 2 support to correct the problem.
Internet seems about the same, Vonage phone works better(clearer audio), TV has more channels, DVR is easier to use. So far we're happy -- time will tell if it was a good move but the cost difference made it hard to resist. We weren't unhappy with Charter's service, just the cost.