I don't understand
That's all the review is based on? How is the quality of service? Downtime? How do the techs respond to fixing issues?
Most big bundling companies have terrible customer service, however that's not an indication of their quality of service. I think a more in depth review would be awesome here. I don't really see much justification for the scores and I'd like to know why you rated this way.
Mary Esther, FL
Yup, I think this is too short of a complaint, did you send your complaint to your city? Did you file a report? If the answer is NO, then this review is null and void. It sounds like it to me your basing your review on the lack of tech support the level 1 "techs" have. Not with overall performance.
Did you know you can speak directly to the tier 2 techs here? I think that's a step in the right direction.
»Time Warner Cable Direct
Let us know what's happening cause I might end up from my big fat Cox connection to a TWC connection (which I found out doesn't have caps.. yet..)